Accounts Receivable Team Lead

Top Source Executive Search; Metro Manila; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Top Source Executive Search is seeking an Accounts Receivable Team Lead in Makati/Metro Manila. The role oversees daily AR operations, leads a team of AR specialists, and drives process improvements to meet KPIs in collections, aging, cash flow, and customer satisfaction.

The position requires 5–7 years in AR/OC/collections with 2–3 years of leadership experience in a BPO/SSC or multinational setting. Strong ERP and Excel skills, with international stakeholder exposure, are highly valued.

Qualifications

• Bachelor's Degree in Accounting, Finance, Business Administration, or related field.
• CPA designation is an advantage but not required.
• 5–7 years in Accounts Receivable, Collections, or Order-to-Cash operations.
• 2–3 years of team leadership or supervisory experience in a BPO/SSC/multinational environment.
• Experience managing international customers and global stakeholders preferred.

Responsibilities

• Oversee end-to-end AR processes including invoicing, collections, cash application, and disputes.
• Lead and coach AR team; conduct performance reviews and development planning.
• Monitor AR KPIs (DSO, CEI, aging) and prepare weekly/monthly reports.
• Drive Lean/Six Sigma process improvements and automation ideas.
• Ensure compliance with internal controls, SOX, and company policies.
• Collaborate with clients and internal teams to resolve payment issues and governance meetings.

Skills

Team leadership

Stakeholder management

AR operations

Process improvement

Data analysis

Excel

Power BI

ERP systems

Communication

Project management

Education

Bachelor's Degree in Accounting/Finance/Business

CPA designation (advantage)

Tools

SAP

Oracle

NetSuite

Microsoft Dynamics

Job description

Accounts Receivable Team Lead

Job Summary

The Accounts Receivable (AR) Team Lead is responsible for overseeing daily AR operations, ensuring timely collections, accurate cash application, dispute resolution, and adherence to service-level agreements (SLAs). This role leads a team of AR Specialists, drives process improvements, maintains strong stakeholder relationships, and contributes to the achievement of key performance indicators (KPIs) related to collections, aging, cash flow, and customer satisfaction.

Location: Makati City, Metro Manila

Role Type: Full-time

Work Schedule: Shifting (US/European/APAC Time zones)

Work Setup: Onsite/Hybrid

Key Responsibilities

Team Leadership and People Management

• Lead, coach, and develop a team of Accounts Receivable Analysts/Specialists.
• Conduct regular performance reviews, one-on-one coaching sessions, and development planning.
• Monitor team productivity, quality, attendance, and adherence to company policies.
• Manage workload distribution and ensure adequate coverage during peak periods.
• Support recruitment, onboarding, training, and employee engagement initiatives.

Accounts Receivable Operations

• Supervise end-to-end AR processes, including:
• Invoice management
• Collections and dunning activities
• Cash application
• Customer account reconciliation
• Credit and collections support
• Dispute management
• Review aged receivables and drive collection efforts to achieve targets.
• Ensure timely follow-up on overdue accounts and resolution of customer payment issues.
• Monitor unapplied cash, deduction management, and account discrepancies.
• Ensure compliance with contractual agreements and company credit policies.

Stakeholder Management

• Act as the primary escalation point for customers and internal stakeholders.
• Collaborate with clients, business units, sales teams, customer service, and finance teams to resolve payment issues.
• Maintain strong relationships with client counterparts and support governance meetings.
• Provide status updates and operational insights to management and clients.

Performance Management and Reporting

• Monitor and analyze AR KPIs, including:
• Days Sales Outstanding (DSO)
• Collection Effectiveness Index (CEI)
• Aging performance
• Cash collection targets
• Dispute resolution turnaround times
• Productivity and quality metrics
• Prepare weekly, monthly, and quarterly operational reports.
• Identify trends, risks, and opportunities for performance improvement.
• Present operational results and action plans to leadership and clients.

Process Improvement and Compliance

• Drive continuous improvement initiatives using Lean, Six Sigma, or best-practice methodologies.
• Identify process gaps and recommend automation or workflow enhancements.
• Ensure compliance with internal controls, SOX requirements, company policies, and audit standards.
• Support transition, migration, and transformation projects within the shared services organization.

Qualifications

Education

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
• CPA designation is an advantage but not required.

Experience

• Minimum 5-7 years of experience in Accounts Receivable, Collections, or Order-to-Cash operations.
• At least 2-3 years of team leadership or supervisory experience in a BPO, SSC (Shared Services Center), or multinational environment.
• Experience managing international customers and global stakeholders is preferred.

Technical Skills

• Strong knowledge of Accounts Receivable and Order-to-Cash processes.
• Experience with ERP systems such as SAP, Oracle, NetSuite, Microsoft Dynamics, or similar platforms.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and reporting dashboards.
• Familiarity with Power BI, Tableau, or other reporting tools is an advantage.

Leadership Competencies

• Strong people management and coaching skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and stakeholder management skills.
• Strong customer-service orientation.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Attributes

• Experience working with US, EMEA, or APAC markets.
• Working knowledge of Lean Six Sigma methodologies.
• Ability to lead process transitions and migration projects.
• Strong business partnering and client-facing experience.
• Results-oriented with a continuous improvement mindset.