Accounts Receivable Specialist (with Customer Service Background)

Offsure; Masamat; On-site; PHP 300,000 - 420,000; Full time

Job summary

Offsure is seeking an Accounts Receivable Specialist with a strong customer service background to join our finance team in Clark, Pampanga. The role focuses on invoice generation, follow-ups, payment reconciliation, and accurate record-keeping while managing client inquiries via email and phone.

Ideal candidates have 2–5 years in AR, billing, or finance within a BPO or service environment, with excellent English, strong Excel skills, and a customer-first mindset. Office-based, Mon–Fri, day shift.

Qualifications

• 2–5 years of experience in Accounts Receivable, Billing, or Finance roles, ideally within a BPO or customer service environment.
• Strong background in email and phone support, ideally in a BPO setting.
• Excellent command of English, both verbal and written.
• Proficient in Microsoft Excel (pivot tables, VLOOKUP, basic formulas).
• High attention to detail, organization, and problem-solving skills.
• Strong interpersonal skills and a customer-first mindset.

Responsibilities

• Manage and monitor accounts receivable processes, including invoice generation, follow-ups, and payment reconciliation.
• Respond to customer inquiries via email and phone, maintaining professionalism and efficiency.
• Handle high-volume communications with clients regarding outstanding balances and billing concerns.
• Maintain accurate financial records and ensure proper documentation of transactions.
• Collaborate with the finance team to support month-end closing and reporting activities.
• Utilize Excel to generate reports, analyze data, and track receivables efficiently.
• Support continuous improvement of the AR process and contribute to cross-functional collaboration.

Skills

Email & phone support

Excellent English

Customer-centric mindset

Attention to detail

Tools

Microsoft Excel

QuickBooks

Xero

Job description

Accounts Receivable Specialist (with Customer Service Background)

Job Openings Accounts Receivable Specialist (with Customer Service Background)

About the job Accounts Receivable Specialist (with Customer Service Background)

Job Type:Full-time
Work Arrangement:Office-based (Clark, Pampanga)
Work Schedule:Monday to Friday (Day Shift)
Work Hours:40 hours per week
Experience level:Mid Level

We are looking for a detail-oriented and customer-focused Accounts Receivable Specialist to join our growing finance team. This role is ideal for professionals with a background in customer service and BPO experience, who are confident in managing client communications while ensuring timely and accurate accounts receivable processes.

Key Responsibilities:

• Manage and monitor accounts receivable processes, including invoice generation, follow-ups, and payment reconciliation.
• Respond to customer inquiries via email and phone, maintaining professionalism and efficiency.
• Handle high-volume communications with clients regarding outstanding balances and billing concerns.
• Maintain accurate financial records and ensure proper documentation of transactions.
• Collabora to the finance team to support month-end closing and reporting activities.
• Utilize Excel to generate reports, analyze data, and track receivables efficiently.
• Support continuous improvement of the AR process and contribute to cross-functional collaboration.

Qualifications:

• 2-5 years of experience in Accounts Receivable, Billing, or Finance roles, ideally within a BPO or customer service environment.
• Strong background in email and phone support, ideally in a BPO setting.
• Excellent command of English, both verbal and written.
• Proficient in Microsoft Excel (pivot tables, VLOOKUP, basic formulas).
• High attention to detail, organization, and problem-solving skills.
• Strong interpersonal skills and a customer-first mindset.

Preferred:

• Experience with accounting software (e.g., QuickBooks, Xero, or similar).
• Familiarity with finance processes in an international or AU/US client-based setup.