Accounts Receivable Specialist — Customer Service Focus

Offsure; Masamat; On-site; PHP 300,000 - 420,000; Full time

Job summary

Offsure is seeking an Accounts Receivable Specialist with a strong customer service background to join our finance team in Clark, Pampanga. The role focuses on invoice generation, follow-ups, payment reconciliation, and accurate record-keeping while managing client inquiries via email and phone.

Ideal candidates have 2–5 years in AR, billing, or finance within a BPO or service environment, with excellent English, strong Excel skills, and a customer-first mindset. Office-based, Mon–Fri, day shift.

Qualifications

• 2–5 years of experience in Accounts Receivable, Billing, or Finance roles, ideally within a BPO or customer service environment.
• Strong background in email and phone support, ideally in a BPO setting.
• Excellent command of English, both verbal and written.
• Proficient in Microsoft Excel (pivot tables, VLOOKUP, basic formulas).
• High attention to detail, organization, and problem-solving skills.
• Strong interpersonal skills and a customer-first mindset.

Responsibilities

• Manage and monitor accounts receivable processes, including invoice generation, follow-ups, and payment reconciliation.
• Respond to customer inquiries via email and phone, maintaining professionalism and efficiency.
• Handle high-volume communications with clients regarding outstanding balances and billing concerns.
• Maintain accurate financial records and ensure proper documentation of transactions.
• Collaborate with the finance team to support month-end closing and reporting activities.
• Utilize Excel to generate reports, analyze data, and track receivables efficiently.
• Support continuous improvement of the AR process and contribute to cross-functional collaboration.

Skills

Email & phone support

Excellent English

Customer-centric mindset

Attention to detail

Tools

Microsoft Excel

QuickBooks

Xero

Job description

Offsure is seeking an Accounts Receivable Specialist with a strong customer service background to join our finance team in Clark, Pampanga. The role focuses on invoice generation, follow-ups, payment reconciliation, and accurate record-keeping while managing client inquiries via email and phone.

Ideal candidates have 2–5 years in AR, billing, or finance within a BPO or service environment, with excellent English, strong Excel skills, and a customer-first mindset. Office-based, Mon–Fri, day shift.