Accounts Receivable Specialist

STAFFVIRTUAL, Inc.; Cebu City; On-site; PHP 360,000 - 720,000; Full time

Benefits offered by this job

HMO Day 1 + dependent coverage

Attendance bonus

Paid time offs

Company-provided work setup

Job summary

STAFFVIRTUAL is hiring an Accounts Receivable Specialist to work remotely, aligned with US hours. The role focuses on collecting outstanding debts, handling refunds, and maintaining customer records.

You will coordinate with Sales, Account Management, and Billing to resolve disputes and ensure accurate cash applications. The ideal candidate has 5+ years of AR/B2B collection experience, strong Excel skills, and a meticulous, numbers-driven approach.

Qualifications

• Minimum 5+ years in AR and B2B collection.
• Experience with high-volume email and data entry.
• Strong problem-solving and billing dispute resolution skills.

Responsibilities

• Contact customers to collect outstanding payments via phone, email, or mail.
• Monitor overdue accounts and follow up for timely payments.
• Record collection activity and customer interactions accurately.
• Collaborate with Sales, Account Management, and Billing to resolve disputes.
• Prepare account statements and assist with cash applications.
• Handle large data sets in Excel using Pivot Tables and VLOOKUPs.

Skills

Debt collection

Accounts receivable

Data entry

Attention to detail

Multi-database experience

Education

High School Diploma

MS Office/Excel

Tools

Excel

Job description

Job Title: Accounts Receivable Specialist (Remote)

Client Overview:

Client is the largest Brand-Neutral Managed Print Services provider with an industry-leading
Nationwide footprint. They are service and solutions professionals, providing support to clients of all sizes and industries
from coast to coast. Their vast support network and unique proprietary technology makes them more than Best-in-Class -
they're in a class of their own.

Role Overview:

The Accounts Receivable Specialist is responsible for the collection of outstanding customer debts. Duties include
processing customer refunds, keeping notes updated in the customer files, collecting on past due accounts, working with
the billing department to resolve billing issues and engaging with Sales and Account Management to maintain customer
relations.

Responsibilities:

• Contact customers via phone, email, or mail to collect outstanding payments.
• Monitor and follow up on overdue accounts to ensure timely payment.
• Record details of collection efforts and customer interactions.
• Build effective relationships with customers to resolve past due accounts.
• Interact with Sales, Account Management and Billing departments to resolve customer disputes.
• Research and resolve payment discrepancies.
• Research and correct escalated billing discrepancies and misapplied payments.
• Prepare custom account statements.
• Manipulate large amounts of data in Excel utilizing Pivot Tables and V-Lookups.
• Assist with Cash Applications.

Qualifications:

• High School Diploma or equivalent.
• Basic MS Office knowledge (especially Excel).
• Experience in Accounts Receivable and B2B Collection.
• Proven track record of successful debt collection and account management.
• Experience with high volume email.
• High attention to detail.
• Strong data entry and math skills (numbers-oriented individual).
• Intermediate MS Office knowledge (especially Excel).
• Experience working in multiple databases for different companies.
• 5+ years' experience in Accounts Receivable and B2B Collection.

Schedule: GY Shift (US Hours)

Setup: Remote / WFH

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package
  • HMO Day 1 + FREE dependent coverage
  • De minimis and allowances
  • Attendance bonus
  • Paid time offs
• Company-provided work setup (laptop, monitor, accessories)
• Training, career growth, and global exposure
• A collaborative and supportive team culture