CSR Billing Representative (Remote)

Staff Virtual; Cebu City; Remote; PHP 240,000 - 480,000; Full time

Benefits offered by this job

HMO Day 1 + FREE dependent coverage

Allowances

Attendance bonus

Paid time offs

Company-provided work setup (laptop, a

Training, career growth, and global曝光

A collaborative and supportive team文化

Job summary

StaffVirtual in the Philippines is seeking a CSR Billing Representative to support billing, payments, and account concerns for U.S.-based clients. You will handle high-volume interactions, post payments, and monitor overdue accounts from a remote setup.

The role emphasizes B2C collections experience, strong communication, and the ability to work independently in a fast-paced environment. Night shift hours and remote work are offered, with provided equipment and ongoing training.

Qualifications

• 3 years of B2C collections experience in a BPO environment.
• Can handle high volume of calls.
• Strong communication, problem solving and analytical skills required.
• Ability to work independently and to adapt to a fast changing environment.
• Proficiency in Microsoft Office including Excel, and Word.
• Must have attention to detail with an eye for accuracy.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
• Having telco mobility experience is a plus.

Responsibilities

• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Record information about the financial status of customers and status of collection efforts.
• Advise customers of necessary actions and strategies for debt repayment.
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Skills

B2C collections

High call volume

Communication skills

Problem solving

Analytical skills

Independent work

Attention to detail

Time management

Tools

Microsoft Excel

MS Word

Job description

Job Title: CSR Billing Representative

About the Client: Our client is a U.S.-based payment technology company that helps healthcare providers offer flexible payment solutions to their customers. Its platform supports billing, payment plans, account management, and payment follow-up.

Overview: We're looking for a CSR Billing Representative to assist customers with billing, payments, and account concerns. This role involves handling high-volume customer interactions, following up on overdue accounts, assisting with payment arrangements, and maintaining accurate account records. The ideal candidate has strong B2C collections experience and is comfortable working in a fast-paced environment.

Responsibilities

• Receive payments and post amounts paid to customer accounts.

• Locate and monitor overdue accounts, using computers and a variety of automated systems.

• Record information about the financial status of customers and status of collection efforts.

• Advise customers of necessary actions and strategies for debt repayment.

• Sort and file correspondence, and perform miscellaneous clerical duties such as answering
  correspondence and writing reports.

• Arrange for debt repayment or establish repayment schedules, based on customers' financial
  situations.

Qualifications

• 3 years of B2C collections experience in a BPO environment.

• Can handle high volume of calls

• Strong communication, problem solving and analytical skills required

• Ability to work independently and to adapt to a fast changing environment.

• Proficiency in Microsoft Office including Excel, and Word.

• Must have attention to detail with an eye for accuracy.

• Creative, self-disciplined and capable of identifying and completing critical tasks independently
  and with a sense of urgency.

• Having telco mobility experience is a plus.

Schedule: Night Shift (US Hours)

Setup: Remote / WFH

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • Allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture