CSR Billing Representative

STAFFVIRTUAL, Inc.; Cebu City; Remote; PHP 260,000 - 380,000; Full time

Benefits offered by this job

HMO Day 1 + dependent coverage

Allowances

Attendance bonus

Paid time offs

Company-provided equipment (laptop,mon

itor, accessories)

Training and career growth

Global exposure

Collaborative team culture

Job summary

STAFFVIRTUAL, Inc. is seeking a CSR Billing Representative to assist US-based clients with billing, payments, and account inquiries. The role handles high-volume calls, overdue accounts, and payment arrangements from a remote/work-from-home setup.

You will maintain accurate account records, post payments, and advise on debt repayment strategies while thriving in a fast-paced BPO environment. Experience in B2C collections and strong communication skills are required. Night shift hours apply.

Qualifications

• 3 years of B2C collections experience in a BPO environment.
• Can handle high volume of calls.
• Strong communication, problem solving and analytical skills required.
• Ability to work independently and to adapt to a fast changing environment.
• Proficiency in Microsoft Office including Excel, and Word.
• Must have attention to detail with an eye for accuracy.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

Responsibilities

• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Record information about the financial status of customers and status of collection efforts.
• Advise customers of necessary actions and strategies for debt repayment.
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Skills

B2C collections

High call volume handling

Communication skills

Problem solving

Analytical skills

Telco experience (plus)

Detail oriented

Independent worker

Tools

Microsoft Excel

Microsoft Word

Job description

Job Title: CSR Billing Representative

About the Client: Our client is a U.S.-based payment technology company that helps healthcare providers offer flexible payment solutions to their customers. Its platform supports billing, payment plans, account management, and payment follow-up.

Overview: We're looking for a CSR Billing Representative to assist customers with billing, payments, and account concerns. This role involves handling high-volume customer interactions, following up on overdue accounts, assisting with payment arrangements, and maintaining accurate account records. The ideal candidate has strong B2C collections experience and is comfortable working in a fast-paced environment.

Responsibilities

• Receive payments and post amounts paid to customer accounts.

• Locate and monitor overdue accounts, using computers and a variety of automated systems.

• Record information about the financial status of customers and status of collection efforts.

• Advise customers of necessary actions and strategies for debt repayment.

• Sort and file correspondence, and perform miscellaneous clerical duties such as answering
  correspondence and writing reports.

• Arrange for debt repayment or establish repayment schedules, based on customers' financial
  situations.

Qualifications

• 3 years of B2C collections experience in a BPO environment.

• Can handle high volume of calls

• Strong communication, problem solving and analytical skills required

• Ability to work independently and to adapt to a fast changing environment.

• Proficiency in Microsoft Office including Excel, and Word.

• Must have attention to detail with an eye for accuracy.

• Creative, self-disciplined and capable of identifying and completing critical tasks independently
  and with a sense of urgency.

• Having telco mobility experience is a plus.

Schedule: Night Shift (US Hours)

Setup: Remote / WFH

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • Allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture