Accounts Receivable Senior Specialist

Top Source Executive Search; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Top Source Executive Search is seeking an Accounts Receivable Senior Specialist in Makati City, Metro Manila. The role leads end-to-end AR activities, guiding a team, optimizing collections, and ensuring accurate cash application and reporting.

You will partner with Sales, Customer Service, Operations and Finance to resolve billing issues, manage disputes, and drive cash flow improvements. Strong ERP and Excel skills are essential.

Qualifications

• Bachelor's degree in accounting/finance or related field.
• 4+ years of progressive AR experience including invoicing and collections.
• Experience leading/coaching AR staff and managing workload.
• Strong knowledge of AR controls, customer account management and collections.

Responsibilities

• Execute and oversee daily AR activities: invoicing, collections, cash application, reconciliations.
• Resolve complex billing issues, unapplied cash and disputes.
• Monitor AR aging and drive collections to reduce overdue balances.
• Support month-end/quarter-end/year-end close and AR reporting.
• Produce AR metrics and contribute to SOPs and process improvements.

Skills

Accounts Receivable

Leadership

Communication

Analytical skills

Problem-solving

Education

Bachelor's Degree in Accounting/Finance/Business

Tools

NetSuite

SAP

Oracle

Microsoft Dynamics

Job description

Location: Makati City, Metro Manila

Role Type: Full-time

Work Schedule: Shifting (US/European Time zones)

Work Setup: Onsite/Hybrid

Position Summary

The Accounts Receivable Senior Specialist is responsible for leading and executing end-to-end Accounts Receivable activities, ensuring timely collections, accurate cash application, account reconciliation, dispute resolution, and customer satisfaction. In addition to managing complex AR processes, this role provides day-to-day guidance, coaching, and operational support to team members, serving as a subject matter expert and escalation point for Accounts Receivable activities. The role partners closely with customers, business stakeholders, and Finance leadership to drive operational excellence, improve cash flow, and support continuous process improvements.

Key Responsibilities

Accounts Receivable Operations

• Execute and oversee daily Accounts Receivable activities, including invoicing, collections, cash application, deductions management, and account reconciliation.

• Resolve complex billing issues, payment discrepancies, unapplied cash, deductions, and customer disputes.

• Monitor AR aging and proactively drive collection efforts to reduce overdue balances.

• Support month-end, quarter-end, and year-end close activities, ensuring accuracy and timeliness of AR-related reporting.

• Ensure compliance with company policies, accounting standards, and internal controls.

Leadership and Team Support

• Serve as a senior resource and subject matter expert for the Accounts Receivable team.

• Provide day-to-day guidance, coaching, and mentoring to AR Specialists and newly onboarded team members.

• Assist in assigning and prioritizing workload to ensure service-level agreements and operational targets are achieved.

• Review work output for accuracy, completeness, and adherence to established procedures.

• Support the Team Lead or Manager in training, knowledge sharing, and performance development initiatives.

• Act as the first level escalation point for complex customer issues, process exceptions, and operational challenges.

• Foster a collaborative, high-performance team environment focused on accountability, quality, and customer service.

Collections and Customer Management

• Build and maintain effective relationships with customers to facilitate prompt payment and issue resolution.

• Partner with Sales, Customer Service, Operations, and Finance teams to resolve billing and collection issues.

• Support credit risk management activities by identifying collection risks and escalating concerns appropriately.

• Lead discussions with customers regarding disputed invoices, payment plans, and account reconciliation matters.

Reporting, Controls, and Process Improvement

• Prepare and analyze AR aging reports, collection metrics, cash forecasts, and KPI dashboards.

• Identify trends, risks, and improvement opportunities related to collections performance and customer payment behavior.

• Assist management in developing and implementing process improvements and automation initiatives.

• Create, maintain, and enhance Standard Operating Procedures (SOPs), process documentation, and training materials.

• Support internal and external audits by providing required documentation and explanations.

Qualifications

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field preferred.

• Minimum of 4+ years of progressive Accounts Receivable experience, including invoicing, collections, cash application, reconciliations, and dispute management.

• Demonstrated experience providing leadership, coaching, mentoring, or work direction to team members.

• Strong understanding of AR controls, customer account management, and collection best practices.

• Proficiency in ERP systems such as NetSuite, SAP, Oracle, Microsoft Dynamics, or similar platforms.

• Advanced Microsoft Excel and reporting skills.

• Excellent analytical, communication, stakeholder management, and problem-solving skills.

• Ability to manage competing priorities and perform effectively in a fast-paced environment.

Preferred Qualifications

• Experience in a Shared Services Center (SSC), Global Business Services (GBS), or multinational environment.

• Exposure to process transitions, ERP implementations, or business transformation initiatives.

• Experience supporting geographically dispersed teams and global stakeholders.

• Knowledge of credit management and customer risk assessment.