Accounts Receivable Officer (Fixed- Term)

Satellite Office; Pasig; On-site; PHP 350,000 - 650,000; Full time

Job summary

Satellite Office in the Philippines seeks a finance professional to manage Accounts Receivable, credit, and collections for major accounts, ensuring accurate processing and timely payments.

The role requires strong reconciliation, claims handling, and advanced Excel/ERP skills to resolve customer inquiries and improve cash flow.

Qualifications

• Experience in credit notes processing and collections.
• Proficiency with invoicing, payment allocation and dispute resolution.

Responsibilities

• Process credit notes for damaged stock, short supply, duplicates, returned or expired stock, promo discounts, and faulty products.
• Oversee promotional claims through TPM (Salesforce) and reconcile customer accounts.
• Follow up with KAMs for claim approvals and process credits upon approval by Sales Accounts Team.
• Allocate incoming payments and monitor overdue accounts.
• Resolve customer queries and assist in collecting unpaid invoices.

Skills

Accounts Receivable Management

Negotiation

Reconciliation

Customer Service

Excel (Advanced)

Tools

ERP/CRM Systems

Salesforce TPM

Job description

PRIMARY FUNCTION

Role Purpose

To manage credit, claims, and collections for major accounts, ensuing accurate processing, timely payments and effective resolutions

Key Accountabilities

Credit and Claims Management – process credit notes related to;

• Damaged stock, Short supply, Duplicated orders, Rejected delivery, Returned delivery, Expired stock - major account, Promo discount, Faulty product

Promotional Claims Administration

• Oversee promotional discount claims through TPM (Salesforce)
• Reconcile customer accounts and upload claims to TPM
• Follow up with KAMs for uploaded claims approval
• Process and offset credit once approved by the Sales Accounts Team

Uncollectable Debts – support the management of bad depts resulting from customer liquidation or administration

• Credit Control – Major Accounts
• Allocate incoming payments
• Manage and investigate customer claims via customer service
• Reconcile customer accounts
• Act as the primary liaison for customer queries and issue resolution
• Follow up unpaid invoices via portals for grocery accounts
• Follow up overdue accounts

Cash Collections – monitor and ensure timely collection of all outstanding customer debts

Key Relationships

Internal

• Sales Accounts
• Customer Service
• Finance
• Supply Chain
• IT

External

• Customers
• Insurer

Key Skills and Competencies

• Accounts Receivable Management – understanding of invoicing, credit notes and payment allocation
• Claims Processing – experience in managing and resolving credit claims
• Reconciliation – accuracy in reconciling customer accounts and resolving discrepancies
• Negotiation – confident in negotiating payment arrangement or claim resolutions
• ERP/ CRM Systems experience
• Intermediate to advanced excel skills