Credit Control & Collection Officer

Private Advertiser; Metro Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Private Advertiser in Metro Manila is seeking a Credit Control & Collection Officer to manage customer accounts, monitor receivables, and ensure timely collections while maintaining positive relationships with clients.

The ideal candidate will work cross-functionally with Sales and Finance and implement process improvements to reduce overdue balances while protecting customer goodwill. The role requires strong communication, analytical skills, and attention to detail in a fast-paced environment.

Qualifications

• Bachelor's degree in Accountancy, Accounting Technology, Finance, Business Administration, or a related field.
• At least 1–3 years of experience in Credit and Collections, Accounts Receivable, or a similar accounting role.
• Experience in credit evaluation, collections, and customer account reconciliation is an advantage.
• Proficient in Microsoft Excel and accounting/ERP systems.

Responsibilities

• Manage and maintain customer accounts, ensuring account information is accurate and up to date.
• Monitor accounts receivable and perform timely collection activities through phone calls, emails, and written correspondence.
• Follow up on overdue accounts and negotiate payment arrangements when necessary.
• Evaluate customer credit status and assist in credit reviews and account approvals.
• Prepare and issue customer statements of account, invoices, and collection notices.
• Reconcile customer accounts and investigate payment discrepancies.
• Maintain complete and accurate collection records, including account notes and communication history.
• Prepare aging reports, collection status reports, and other Accounts Receivable KPI reports.
• Coordinate with Sales, Customer Service, and Finance teams to resolve billing and payment issues.
• Escalate delinquent accounts in accordance with company policies.
• Identify process improvement opportunities to enhance collection efficiency and reduce overdue receivables.
• Ensure compliance with company policies and internal controls related to credit and collections.

Skills

Communication skills

Analytical thinking

Attention to detail

Negotiation

Customer service

Multitasking

Education

Bachelor's degree in Accounting or related field

Tools

ERP systems

Microsoft Excel

Job description

The Credit Control & Collection Officer is responsible for managing customer accounts, monitoring outstanding receivables, and ensuring timely collection of payments while maintaining positive customer relationships. This role requires excellent attention to detail, strong communication skills, and the ability to analyze account issues to support healthy cash flow and minimize credit risk.

Job Description

• Manage and maintain customer accounts, ensuring account information is accurate and up to date.

• Monitor accounts receivable and perform timely collection activities through phone calls, emails, and written correspondence.

• Follow up on overdue accounts and negotiate payment arrangements when necessary.

• Evaluate customer credit status and assist in credit reviews and account approvals.

• Prepare and issue customer statements of account, invoices, and collection notices.

• Reconcile customer accounts and investigate payment discrepancies.

• Maintain complete and accurate collection records, including account notes and communication history.

• Prepare aging reports, collection status reports, and other Accounts Receivable KPI reports.

• Coordinate with Sales, Customer Service, and Finance teams to resolve billing and payment issues.

• Escalate delinquent accounts in accordance with company policies.

• Identify process improvement opportunities to enhance collection efficiency and reduce overdue receivables.

• Ensure compliance with company policies and internal controls related to credit and collections.

Job Qualifications

• Bachelor's degree in Accountancy, Accounting Technology, Finance, Business Administration, or a related field.

• At least 1–3 years of experience in Credit and Collections, Accounts Receivable, or a similar accounting role.

• Experience in credit evaluation, collections, and customer account reconciliation is an advantage.

• Knowledge of Accounts Receivable processes, invoicing, and debtor management.

• Proficient in Microsoft Excel and accounting/ERP systems.

• Strong analytical and problem-solving skills with high attention to detail.

• Excellent communication, negotiation, and customer service skills.

• Ability to manage multiple accounts and meet collection targets and deadlines.

• Can work independently and collaboratively in a fast-paced environment.