Collections Specialist (AU Account) | On-Site

Acquire Intelligence; Philippines; On-site; PHP 250,000 - 420,000; Full time

Job summary

Acquire Intelligence in the Philippines is seeking an Accounts Receivable Collection Officer to manage non-portal debtor accounts, ensuring timely collection of invoices and accurate payment records. This role focuses on maximizing cash flow and reducing overdue debts while maintaining clear communication with clients and internal staff to resolve payment issues.

The position requires regular updates of ERP records and debtor notes to ensure data accuracy and transparency across the finance

Qualifications

• Experience in accounts receivable or debt collection preferred.
• Strong communication and negotiation skills.

Responsibilities

• Monitor debtor aging and follow up on overdue accounts via phone, email, and statements.
• Ensure timely collection of outstanding invoices in line with company terms.
• Maintain consistent follow-up schedule for long-overdue accounts.
• Liaise with clients or internal staff to resolve billing disputes and credit notes.
• Maintain accurate records of communications and collection activities in ERP.
• Escalate unresolved issues to Collection team leader.
• Ensure updates are logged in ERP after each contact.
• Support reconciliation and reporting processes through accurate data entry.

Job description

The Accounts Receivable Collection Officer is responsible for managing non-portal debtor accounts, ensuring the timely collection of outstanding invoices, and maintaining accurate records of customer payments. This role focuses on maximising cash flow, minimising overdue debts, and build the effective communication with both clients and internal staff to resolve payment issues and ensure thorough account reconciliation. In addition, the position requires regular updating of system records and maintenance of debtor comments within the ERP system to ensure data accuracy and transparency across the finance team.

Debt Collection & Account management

• Monitor debtor aging and follow up on overdue accounts via phone, email and statement.
• Ensure timely collection of outstanding invoices in line with company credit terms
• Maintain a consistent follow up schedule for long-overdue accounts
• Liaise with clients or internal staff to resolve billing disputes, short payments, and credit note queries
• Maintain accurate and current record of all communications and collection activities in ERP system
• Escalate unresolved or complex collection issue to Collection team leader
• Follow up conducted within agreed timeframes
• All updates recorded in ERP system after each contact
• Reduction in overdue debts percentage
• Escalations handled promptly and appropriately

Reconciliation & Reporting

Reconcile customer accounts, payment allocations to ensure data accuracy

• Maintain clear and up-to date communication logs and collection records
• Prepare and distribute the monthly client statement
• All Reconciliation completed daily
• Client statements are accurate and delivered by agreed deadlines

Communication & Coordination

• Collaborate with Accounts receivable billing, and project team to ensure invoice accuracy
• Coordinate with internal staffs to resolve invoicing issues (eg, missing purchase order, client disputes, pending approval)
• Provide regular updates to team leader on collection progress
• Internal and external queries responded to within 24-48 hours