Accounts Receivables (Collection| Credit)

KMC Solutions; Taguig; Hybrid; PHP 360,000 - 520,000; Full time

Job summary

The Mr Group in the Philippines is seeking an Accounts Receivable Specialist to manage cash flow, collect outstanding invoices, and protect financial health. You will track, reconcile, and collect balances while maintaining strong customer relationships and accurate reporting across company systems.

You will drive reductions in outstanding balances, resolve billing queries, and ensure revenue integrity. The role emphasizes collaboration with cross‑functional teams to address delayed payments and

Qualifications

• Experience in Accounts Receivable, Credit Control, or Debt Collection.
• Strong English communication skills (written and verbal).
• Proficient with Google Workspace and basic reporting.

Responsibilities

• Conduct outbound collection calls and emails to recover outstanding client accounts.
• Investigate and resolve billing inquiries, ledger discrepancies, and payment disputes.
• Identify high‑risk accounts and escalate as needed.
• Apply payments to correct invoices in real time.
• Reconcile debtor ledgers and maintain accurate records.
• Process adjustments, refunds, and credit notes per SOPs.
• Maintain AR dashboards in Google Sheets/Docs.
• Prepare aged debt reports and cash inflow projections for leadership.
• Document all client interactions in the CRM (Bolt) and systems.
• Collaborate with scheduling and customer service to address delays.

Skills

Debt collection

English fluency

AR processes

Data reconciliation

Attention to detail

CRM usage

Tools

Bolt CRM

Google Sheets

Google Docs

Google Drive

Job description

About the role

As an Accounts Receivable Specialist, you will play a critical role in managing the cash flow, debt collection, and financial health of the business. You will be responsible for ensuring that all outstanding client invoices are tracked, reconciled, and collected in a timely manner, while maintaining strong customer relationships and maintaining airtight reporting standards across company systems. You will be the key driver in reducing outstanding balances, resolving billing queries, securing revenue, and protecting The Mr Group's financial operational excellence.

Key responsibilities

• Conduct consistent, professional outbound collection activities via phone and email to follow up on outstanding and overdue client accounts

• Investigate and resolve customer billing inquiries, ledger discrepancies, and payment disputes promptly and tactfully

• Identify high-risk accounts or non-responsive debtors, escalating them to management or external collection channels when appropriate

• Accurately apply incoming payments (direct debits, credit cards, bank transfers) to the correct customer job files and invoices in real time

• Perform regular reconciliations of debtor ledgers to ensure accuracy between payments received, outstanding balances, and system records

• Process approved adjustments, refunds, and credit notes in strict accordance with company SOPs

• Maintain and update daily, weekly, and monthly Accounts Receivable dashboards using Google Sheets, Google Docs, and Google Drive

• Prepare detailed Aged Debtors reports, highlighting trends, high-risk balances, and expected cash inflow projections for leadership

• Ensure all client interactions, payment obligations, payment logs, and collection notes are flawlessly documented within the CRM (Bolt) and financial systems

• Work closely with the scheduling, scrutiny, and customer service teams to address root causes of delayed payments or missing job data

About you

• Minimum 3+ years of hands‑on experience in Accounts Receivable, Credit Control, or Debt Collection, preferably supporting an Australian, UK, or Western market

• Exceptional English fluency (written and verbal) with an accent‑neutral, warm, and highly persuasive phone manner capable of negotiating sensitive debt collection calls

• Advanced proficiency in Google Suite (Google Sheets, Google Docs, Google Drive) with strong capabilities in handling formulas, data validation, and reporting summaries

• Proven track record in debt recovery, ledger cleanup, customer negotiation, and resolving payment friction while maintaining customer trust

• Exceptional attention to detail, numerical accuracy, and organizational skills

• High comfort level working with modern CRMs (Bolt or similar work‑order/accounting software)

• Ability to spot ledger anomalies, investigate payment discrepancies objectively, and make sound decisions within established financial delegation limits

• Ability to handle high volumes of customer accounts, balance daily collection targets with administrative reporting, and meet tight monthly deadline.