Accounts Receivable Collections Specialist | Outbound Collections

Connext; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Connext is seeking an AR Collections Specialist to manage end-to-end accounts receivable collections. You will perform overdue follow-ups and payment monitoring, communicate with customers via phone and email, and reconcile payments to keep customer balances accurate.

Collaboration with internal teams is essential to resolve disputes and support month-end activities. The role requires a Bachelor's degree in Accounting or Finance, and at least four years of AR/collections experience, with strong

Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• Minimum of four (4) years of Accounts Receivable and collections experience.
• Hands-on experience in customer-facing collections through phone and email.

Responsibilities

• Monitor A/R aging reports and follow up on overdue accounts.
• Conduct outbound collection calls and email follow-ups to secure payments.
• Investigate and resolve short payments, billing discrepancies, and customer disputes.
• Apply and reconcile customer payments to maintain accurate balances.
• Coordinate with internal teams to resolve outstanding issues.
• Maintain accurate collection records and customer accounts in the ERP system.
• Escalate high-risk accounts and support month-end A/R activities.

Skills

Accounts Receivable

Collections experience

Customer communication

Education

Bachelor's degree in Accounting/Finance

Tools

NetSuite

QuickBooks

SAP

Oracle

Job description

Connext is a dedicated team of business process outsourcing experts and innovators, with experience supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

Job Summary

The AR Collections Specialist is responsible for managing end-to-end Accounts Receivable collections, including overdue account follow-ups, payment monitoring, account reconciliation, and dispute resolution. The role focuses on direct customer communication through phone and email to ensure timely payments and accurate customer account balances.

Key Responsibilities

• Monitor A/R aging reports and follow up on overdue customer accounts.
• Conduct outbound collection calls and email follow-ups to secure payment commitments.
• Investigate and resolve short payments, billing discrepancies, and customer disputes.
• Apply and reconcile customer payments to maintain accurate account balances.
• Coordinate with internal teams to resolve outstanding account issues.
• Maintain accurate collection records and customer account updates in the ERP system.
• Escalate high-risk accounts and support month-end A/R activities.

Screening Criteria

• Bachelor's degree in Accounting, Finance, or a related field.
• Minimum of four (4) years of Accounts Receivable and collections experience.
• Hands-on experience in customer-facing collections through both phone and email.

Required Qualifications

• Strong experience managing past-due accounts, A/R aging, and payment commitments.
• Proven ability to handle outbound collection calls, customer follow-ups, and payment negotiations.
• Experience resolving short payments, unapplied payments, and billing disputes.
• Strong account reconciliation, problem-solving, and organizational skills.
• Ability to manage multiple customer accounts and prioritize collection efforts independently.
• Excellent written and verbal English communication skills.

Desired Qualifications

• Experience supporting U.S.-based customers or accounting teams.
• Background in high-volume A/R collections or multi-entity organizations.
• Experience using NetSuite, QuickBooks, SAP, Oracle, or similar ERP systems.
• Advanced Microsoft Excel skills, including VLOOKUP/XLOOKUP and PivotTables.
• Experience preparing collections reports or escalating delinquent accounts.