Accounts Receivable Collections Specialist | Outbound Collections

Connext; Davao City; On-site; PHP 360,000 - 540,000; Full time

Job summary

Connext is a dedicated team of BPO experts supporting world-class clients in Title and Escrow, Healthcare, Produce Distribution, Retail and Finance. The AR Collections Specialist manages end-to-end collections, communicates with customers via phone and email, and ensures accurate balances and timely payments.

The role requires strong AR experience, ERP proficiency, and excellent English communication skills.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field is required.
• Minimum four years in Accounts Receivable and collections with hands-on customer-facing experience.
• Experience handling phone and email collections with customers.

Responsibilities

• Monitor AR aging reports and follow up on overdue accounts.
• Conduct outbound collection calls and emails to secure payments.
• Investigate and resolve short payments, billing disputes, and unapplied payments.
• Apply and reconcile customer payments to maintain accurate ledgers.
• Coordinate with internal teams to resolve outstanding issues and escalate when needed.
• Maintain accurate collection records in the ERP system and support month-end activities.

Skills

A/R collections

Customer communication

Payment negotiations

Account reconciliation

Organization

English communication

Education

Bachelor's degree in Accounting/Finance

Tools

NetSuite

QuickBooks

SAP

Oracle

Job description

Connext is a dedicated team of business process outsourcing experts and innovators, with experience supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

Job Summary

The AR Collections Specialist is responsible for managing end-to-end Accounts Receivable collections, including overdue account follow-ups, payment monitoring, account reconciliation, and dispute resolution. The role focuses on direct customer communication through phone and email to ensure timely payments and accurate customer account balances.

Key Responsibilities

• Monitor A/R aging reports and follow up on overdue customer accounts.
• Conduct outbound collection calls and email follow-ups to secure payment commitments.
• Investigate and resolve short payments, billing discrepancies, and customer disputes.
• Apply and reconcile customer payments to maintain accurate account balances.
• Coordinate with internal teams to resolve outstanding account issues.
• Maintain accurate collection records and customer account updates in the ERP system.
• Escalate high-risk accounts and support month-end A/R activities.

Screening Criteria

• Bachelor's degree in Accounting, Finance, or a related field.
• Minimum of four (4) years of Accounts Receivable and collections experience.
• Hands-on experience in customer-facing collections through both phone and email.

Required Qualifications

• Strong experience managing past-due accounts, A/R aging, and payment commitments.
• Proven ability to handle outbound collection calls, customer follow-ups, and payment negotiations.
• Experience resolving short payments, unapplied payments, and billing disputes.
• Strong account reconciliation, problem-solving, and organizational skills.
• Ability to manage multiple customer accounts and prioritize collection efforts independently.
• Excellent written and verbal English communication skills.

Desired Qualifications

• Experience supporting U.S.-based customers or accounting teams.
• Background in high-volume A/R collections or multi-entity organizations.
• Experience using NetSuite, QuickBooks, SAP, Oracle, or similar ERP systems.
• Advanced Microsoft Excel skills, including VLOOKUP/XLOOKUP and PivotTables.
• Experience preparing collections reports or escalating delinquent accounts.

Work Schedule

9 PM - 6AM PHT, Monday to Friday

Location

2nd and 3rd Floors, HAI Global Building, Pryce Business Park, J.P. Laurel Avenue, Bajada, Davao City