(CRITICAL) Collection Associate – B2B Accounts Receivable

Gratitude Philippines; Manila; On-site; PHP 420,000 - 720,000; Full time

Job summary

Gratitude Philippines is seeking an Accounts Receivable specialist to manage assigned customer portfolios and drive timely collections while maintaining strong relationships and healthy cash flow. The role requires proactive follow-up on overdue invoices and collaboration with Billing, Sales and Cash Application teams.

The ideal candidate has a Bachelor's degree in Commerce/Finance/Accounting, 2–5 years of B2B collections experience, and proficiency in ERP systems (NetSuite, SAP, Oracle).

Qualifications

• Bachelor's degree in Commerce/Finance/Accounting
• 2–5 years of relevant experience
• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication
• Good understanding of AR aging, dunning processes, and promise-to-pay management
• Experience with ERP systems such as NetSuite, SAP, Oracle, or similar platforms
• Strong analytical skills, attention to detail, and proficiency in MS Office
• Excellent verbal and written English communication with CEFR C1 proficiency
• With US B2B Collections experience

Responsibilities

• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.

Skills

B2B collections

AR aging

Dispute handling

Customer communication

MS Office

Negotiation

Stakeholder management

US B2B collections

Education

Bachelor's degree in Commerce/Finance/Accounting

Tools

NetSuite

SAP

Oracle

Job description

Role Summary:

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute
coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support a global portfolio.

Key Responsibilities:

• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.

Required Skills:

• Bachelor's degree in Commerce / Finance / Accounting
• 2-5 years of relevant experience
• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail and proficiency in MS office required.
• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.
• With US B2B Collections experience.

***TP Former employees will not be considered for rehire, whether directly or through a third party.***