Collection Associate – B2B Accounts Receivable

TP; Taguig; On-site; PHP 450,000 - 600,000; Full time

Job summary

TP is seeking a Collection Associate to manage B2B accounts receivable portfolios and drive timely collections while preserving strong customer relationships. The role involves follow-ups on overdue invoices, dispute coordination, and reconciliation duties to support healthy cash flow.

US shift flexibility is required to support a global portfolio. Candidates should have 2–5 years in AR/collections, experience with NetSuite, SAP, or Oracle, and CEFR C1 English proficiency.

Qualifications

• Candidate must have a degree in commerce/finance/accounting.
• Minimum 2–5 years in accounts receivable or collections.
• Experience with AR processes in shared services is preferred.

Responsibilities

• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections via calls and emails and follow up on payment commitments.
• Coordinate with Billing, Sales and Cash Application teams to resolve delays.
• Maintain accurate collection notes and account status histories.
• Support AP portal activities, invoice submissions, and PO issues.
• Escalate critical accounts per governance processes.
• Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.

Skills

B2B Collections

Account Reconciliations

Dispute Handling

Customer Communication

ERP Systems (NetSuite, SAP, Oracle)

MS Office Proficiency

CEFR C1 English

Education

Bachelor's degree in Commerce / Finance / Accounting

Tools

NetSuite

SAP

Oracle

Job description

Collection Associate – B2B Accounts Receivable

Experience: 2–5 years

Industry: B2B / SaaS / Technology / Shared Services

Education: Bachelor's degree (Commerce / Finance / Accounting)

Role Summary

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support global portfolio.

Key Responsibilities

• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow-up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality and SLA requirements while ensuring a positive customer experience.

Required Skills

• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail and proficiency in MS office required.
• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.