Accounts Receivable Associate (with excellent communication skills)

IQ BackOffice, Inc.; Philippines; On-site; PHP 250,000 - 360,000; Full time

Job summary

IQ BackOffice, Inc. in the Philippines is seeking an Accounts Receivable Associate to support day-to-day AR processes, ensuring timely invoicing, collections, and balance accuracy.

You will collaborate with Cash Management and cross-functional teams to resolve billing discrepancies, assist with month-end close, and strengthen internal controls. The ideal candidate is detail-oriented, analytical, customer-focused, and comfortable working in a fast-paced environment.

Qualifications

• 2–4 years of progressive experience in Accounts Receivable, Billing, or General Accounting.
• Experience managing customer collections and reconciliations.
• Experience working within an ERP system, preferably Oracle EBS.
• Strong Excel data analysis and reconciliation skills.
• Analytical, organizational, and problem-solving abilities with attention to detail.
• Excellent written and verbal communication with a customer service mindset.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Experience supporting month-end close and multi-entity environments.

Responsibilities

• Process customer credit memos, billing adjustments, and manual invoices accurately and in accordance with company policies.
• Monitor customer accounts to ensure timely collection of outstanding balances while maintaining positive customer relationships.
• Prepare and distribute customer statements, collection notices, and other accounts receivable communications.
• Partner with Cash Management to ensure customer remittances are applied accurately and timely and assist in resolving unapplied cash items.
• Perform customer account reconciliations, research discrepancies, and resolve billing, payment, and account-related issues.
• Investigate customer disputes, chargebacks, deductions, and other account adjustments, working collaboratively with internal business partners to achieve timely resolution.
• Analyze accounts receivable aging and proactively identify delinquent balances, collection trends, and potential risks.
• Prepare journal entries, accruals, reconciliations, and supporting schedules related to Accounts Receivable as part of the monthly, quarterly, and annual close process.
• Maintain accurate customer account records and ensure transactions are properly documented within the ERP system.
• Collaborate with Sales, Customer Service, Cash Management, Accounting, and other internal teams to resolve customer account issues and improve the customer experience.
• Support internal and external audit requests by providing accurate documentation and schedules related to Accounts Receivable activities.
• Identify opportunities to improve processes, increase efficiency, and strengthen internal controls within the Accounts Receivable function.
• Prepare ad hoc reporting, analysis, and support special projects as assigned.

Skills

Accounts Receivable

Billing

General Accounting

Analytical skills

Organizational skills

Problem-solving skills

Attention to detail

Customer service mindset

Communication skills

Multitasking

Education

Bachelor's degree in Accounting/Finance/Business Administration

Tools

Oracle EBS

Microsoft Excel

Job description

As an Accounts Receivable Associate, you will play a key role in supporting the day-to-day Accounts Receivable function by ensuring customer invoices, payments, and account balances are processed accurately and timely. You will partner closely with Cash Management and cross-functional business teams to maintain accurate customer accounts, resolve billing discrepancies, support collections activities, and contribute to an efficient month-end close process

.As part of a dynamic and expanding global business, you will have the opportunity to collaborate across multiple departments while helping to improve financial processes and strengthen internal controls. This role is ideal for someone who is detail-oriented, analytical, customer-focused, and thrives in a fast-paced environment where accuracy, organization, and problem-solving are highly valued

.
What You Will

• Do
  Process customer credit memos, billing adjustments, and manual invoices accurately and in accordance with company polici
• es.Monitor customer accounts to ensure timely collection of outstanding balances while maintaining positive customer relationshi
• ps.Prepare and distribute customer statements, collection notices, and other accounts receivable communicatio
• ns.Partner with Cash Management to ensure customer remittances are applied accurately and timely and assist in resolving unapplied cash ite
• ms.Perform customer account reconciliations, research discrepancies, and resolve billing, payment, and account-related issu
• es.Investigate customer disputes, chargebacks, deductions, and other account adjustments, working collaboratively with internal business partners to achieve timely resoluti
• on.Analyze accounts receivable aging and proactively identify delinquent balances, collection trends, and potential ris
• ks.Prepare journal entries, accruals, reconciliations, and supporting schedules related to Accounts Receivable as part of the monthly, quarterly, and annual close process
• es.Maintain accurate customer account records and ensure transactions are properly documented within the ERP syst
• em.Collaborate with Sales, Customer Service, Cash Management, Accounting, and other internal teams to resolve customer account issues and improve the customer experien
• ce.Support internal and external audit requests by providing accurate documentation and schedules related to Accounts Receivable activiti
• es.Identify opportunities to improve processes, increase efficiency, and strengthen internal controls within the Accounts Receivable functi
• on.Prepare ad hoc reporting, analysis, and support special projects as assign

ed.
What You Can B

• ring
  2–4 years of progressive experience in Accounts Receivable, Billing, or General Accoun
• ting.Experience managing customer collections, account reconciliations, and billing-related activi
• ties.Experience working within an ERP system, preferably Oracle
• EBS.Intermediate to advanced Microsoft Excel skills, including data analysis and reconcilia
• tion.Strong analytical, organizational, and problem-solving skills with exceptional attention to de
• tail.Excellent written and verbal communication skills with a strong customer service min
• dset.Ability to prioritize multiple responsibilities, meet deadlines, and adapt in a fast-paced environ
• ment.Experience supporting month-end close activities and preparing account reconciliations prefe
• rred.Experience working in a multi-entity, retail, or consumer products environment prefe
• rred.Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and relevant experi