Accounts Receivable Analyst / AR Representative | Onsite in Shaw | Nightshift

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 446,000 - 580,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking an Accounts Receivable Representative to support stores and commercial customers by managing credit accounts, monitoring payment activity, and resolving discrepancies.

You will post payments, authorize purchases, manage delinquent accounts, and reconcile accounts through effective communication. Responsibilities include override authorizations, analyzing credit accounts, resolving invoice issues with store teams, handling payment posting

Responsibilities

• Support stores by providing override authorizations and analyzing customer credit accounts
• Troubleshoot and resolve customer account and invoice issues in partnership with store teams
• Respond to inbound customer calls and assist with payment posting errors, sales tax questions, invoice requests, and delinquent accounts
• Clearly communicate and explain credit policies to customers
• Monitor delinquent accounts and conduct outbound collection calls and follow-up correspondence
• Post customer payments accurately and research account discrepancies
• Reconcile customer accounts, including payment issues, sales tax adjustments, and invoicing errors
• Track and return assigned calls promptly to ensure customer satisfaction
• Utilize collections systems to monitor past-due invoices and maintain accurate collection status

Job description

About the role

The Accounts Receivable Representative supports stores and commercial customers by managing credit accounts, monitoring payment activity, and resolving account discrepancies. This role is responsible for posting payments, authorizing purchases, managing delinquent accounts, and ensuring accurate account reconciliation through effective communication and problem-solving.

Key responsibilities

• Support stores by providing override authorizations and analyzing customer credit accounts

• Troubleshoot and resolve customer account and invoice issues in partnership with store teams

• Respond to inbound customer calls and assist with payment posting errors, sales tax questions, invoice requests, and delinquent accounts

• Clearly communicate and explain credit policies to customers

• Monitor delinquent accounts and conduct outbound collection calls and follow-up correspondence

• Post customer payments accurately and research account discrepancies

• Reconcile customer accounts, including payment issues, sales tax adjustments, and invoicing errors

• Track and return assigned calls promptly to ensure customer satisfaction

• Utilize collections systems to monitor past-due invoices and maintain accurate collection status