Accounts Receivable Resources

Ibex Limited; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Ibex Limited seeks an Accounts Receivable Representative to support stores and commercial customers by managing credit accounts, monitoring payment activity, and resolving discrepancies. You will post payments, handle delinquent accounts, and reconcile balances while communicating credit policies clearly.

Responsibilities include troubleshooting invoice issues, assisting with payment posting, and maintaining accurate collection status through effective problem-solving and teamwork.

Qualifications

• Monitor delinquent accounts and conduct outbound collection calls.
• Post customer payments accurately and research account discrepancies.
• Reconcile customer accounts, including payment issues, sales tax adjustments, and invoicing errors.
• Track and return assigned calls promptly to ensure customer satisfaction.
• Utilize collections systems to monitor past-due invoices and maintain accurate collection status.

Responsibilities

• Support stores by providing override authorizations and analyzing customer credit accounts
• Troubleshoot and resolve customer account and invoice issues in partnership with store teams
• Respond to inbound customer calls and assist with payment posting errors, sales tax questions, invoice requests, and delinquent accounts
• Clearly communicate and explain credit policies to customers

Skills

Credit analysis

Payment posting

Accounts reconciliation

Collections

Tools

Collections software

Job description

Overview

The Accounts Receivable Representative supports stores and commercial customers by managing credit accounts, monitoring payment activity, and resolving account discrepancies. This role is responsible for posting payments, authorizing purchases, managing delinquent accounts, and ensuring accurate account reconciliation through effective communication and problem-solving.

Responsibilities

Key responsibilities

• Support stores by providing override authorizations and analyzing customer credit accounts

• Troubleshoot and resolve customer account and invoice issues in partnership with store teams

• Respond to inbound customer calls and assist with payment posting errors, sales tax questions, invoice requests, and delinquent accounts

• Clearly communicate and explain credit policies to customers

Qualifications

• Monitor delinquent accounts and conduct outbound collection calls and follow-up correspondence

• Post customer payments accurately and research account discrepancies

• Reconcile customer accounts, including payment issues, sales tax adjustments, and invoicing errors

• Track and return assigned calls promptly to ensure customer satisfaction

• Utilize collections systems to monitor past-due invoices and maintain accurate collection status