Accounts Receivable Representative

ibex; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

ibex seeks an Accounts Receivable Representative to support stores and commercial customers by managing credit accounts, posting payments, and resolving discrepancies. The role involves monitoring delinquent accounts, authorizing purchases, and ensuring accurate reconciliation through effective problem-solving.

You will collaborate with store teams to analyze credit, respond to payment inquiries, and maintain strong customer communication while upholding GAAP standards.

Qualifications

• 2–3 years of Accounts Receivable experience, including customer service, collections, credit approval, or account setup.
• Strong verbal and written communication skills.
• GAAP knowledge and attention to detail.

Responsibilities

• Support stores by analyzing customer credit accounts and providing override authorizations.
• Resolve invoice issues in partnership with store teams.
• Post payments and reconcile customer accounts.
• Monitor delinquent accounts and perform collection calls.
• Explain credit policies clearly to customers.
• Use collections systems to track past-due invoices.
• Communicate effectively to maintain customer satisfaction.

Skills

Accounts Receivable

Collections

Credit analysis

Communication

Excel

Education

Bachelor’s degree in Accounting/Finance

Associate degree acceptable

Tools

ERP systems

AS400

10-key by touch

Job description

Overview

The Accounts Receivable Representative supports stores and commercial customers by managing credit accounts, monitoring payment activity, and resolving account discrepancies. This role is responsible for posting payments, authorizing purchases, managing delinquent accounts, and ensuring accurate account reconciliation through effective communication and problem-solving.

Responsibilities

Responsibilities:

• Support stores by providing override authorizations and analyzing customer credit accounts
• Troubleshoot and resolve customer account and invoice issues in partnership with store teams
• Respond to inbound customer calls and assist with payment posting errors, sales tax questions, invoice requests, and delinquent accounts
• Clearly communicate and explain credit policies to customers
• Monitor delinquent accounts and conduct outbound collection calls and follow-up correspondence
• Post customer payments accurately and research account discrepancies
• Reconcile customer accounts, including payment issues, sales tax adjustments, and invoicing errors
• Track and return assigned calls promptly to ensure customer satisfaction
• Utilize collections systems to monitor past-due invoices and maintain accurate collection status

Qualifications

Qualifications:

• High school diploma required; Associate or Bachelor’s degree in Accounting, Finance, or Business preferred
• 2–3 years of Accounts Receivable experience, including customer service, collections, credit approval, or account setup
• Experience working in a team-based corporate environment
• Strong verbal and written communication skills
• Excellent attention to detail and organizational abilities
• Proficient computer skills, including intermediate Excel and Word; 10-key by touch preferred
• Working knowledge of Generally Accepted Accounting Principles (GAAP)
• Experience with JDA/AS400 or large ERP systems is a plus