Accounts Receivable Representative

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an Accounts Receivable Representative to support stores and commercial customers by managing credit accounts, posting payments, and resolving account discrepancies. The role emphasizes communication and problem-solving to maintain accurate reconciliations.

The position requires 2-3 years of AR experience, GAAP knowledge, and strong Excel/Word skills. ERP familiarity (AS400/JDA or similar) is a plus, with a collaborative team environment in the Philippines.

Qualifications

• High school diploma required; Associate or Bachelor's degree in Accounting, Finance, or Business preferred
• 2-3 years of Accounts Receivable experience, including customer service, collections, credit approval, or account setup
• Experience working in a team-based corporate environment
• Strong verbal and written communication skills
• Proficient computer skills, including intermediate Excel and Word; 10-key by touch preferred
• Working knowledge of Generally Accepted Accounting Principles (GAAP)
• Experience with JDA/AS400 or large ERP systems is a plus

Responsibilities

• Post customer payments and research account discrepancies
• Monitor delinquent accounts and conduct outbound collection calls
• Resolve invoice issues in partnership with store teams
• Clearly communicate and explain credit policies to customers
• Support stores by providing override authorizations and analyzing customer credit accounts
• Troubleshoot and resolve customer account and invoice issues in partnership with store teams
• Respond to inbound customer calls and assist with payment posting errors, sales tax questions, invoice requests, and delinquent accounts
• Track and return assigned calls promptly to ensure customer satisfaction
• Utilize collections systems to monitor past-due invoices and maintain accurate collection status

Skills

Accounts Receivable

Customer service

Communication skills

GAAP knowledge

Education

Accounting degree preferred

Tools

Excel

Word

ERP systems

AS400/JDA

Job description

The Accounts Receivable Representative supports stores and commercial customers by managing credit accounts, monitoring payment activity, and resolving account discrepancies. This role is responsible for posting payments, authorizing purchases, managing delinquent accounts, and ensuring accurate account reconciliation through effective communication and problem-solving.

Responsibilities

• Support stores by providing override authorizations and analyzing customer credit accounts
• Troubleshoot and resolve customer account and invoice issues in partnership with store teams
• Respond to inbound customer calls and assist with payment posting errors, sales tax questions, invoice requests, and delinquent accounts
• Clearly communicate and explain credit policies to customers
• Monitor delinquent accounts and conduct outbound collection calls and follow-up correspondence
• Post customer payments accurately and research account discrepancies
• Reconcile customer accounts, including payment issues, sales tax adjustments, and invoicing errors
• Track and return assigned calls promptly to ensure customer satisfaction
• Utilize collections systems to monitor past-due invoices and maintain accurate collection status

Qualifications

• High school diploma required; Associate or Bachelor's degree in Accounting, Finance, or Business preferred
• 2-3 years of Accounts Receivable experience, including customer service, collections, credit approval, or account setup
• Experience working in a team-based corporate environment
• Strong verbal and written communication skills
• Excellent attention to detail and organizational abilities
• Proficient computer skills, including intermediate Excel and Word; 10-key by touch preferred
• Working knowledge of Generally Accepted Accounting Principles (GAAP)
• Experience with JDA/AS400 or large ERP systems is a plus