Accounts Receivable Resources

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking an Accounts Receivable Representative to support stores and commercial customers by managing credit accounts, posting payments, and reconciling balances.

You will monitor delinquent accounts, resolve invoice discrepancies, communicate credit policies, and work with store teams to ensure timely collections and accurate financial records.

Qualifications

• Monitor delinquent accounts and conduct outbound collection calls and follow-up correspondence.
• Post customer payments accurately and research account discrepancies.
• Reconcile customer accounts, including payment issues, sales tax adjustments, and invoicing errors.
• Track and return assigned calls promptly to ensure customer satisfaction.

Responsibilities

• Support stores by providing override authorizations and analyzing customer credit accounts.
• Troubleshoot and resolve customer account and invoice issues in partnership with store teams.
• Respond to inbound customer calls and assist with payment posting errors, sales tax questions, invoice requests, and delinquent accounts.
• Clearly communicate and explain credit policies to customers.

Skills

Credit analysis

Payment posting

Account reconciliation

Customer service

Tools

Collections systems

Job description

Overview

The Accounts Receivable Representative supports stores and commercial customers by managing credit accounts, monitoring payment activity, and resolving account discrepancies. This role is responsible for posting payments, authorizing purchases, managing delinquent accounts, and ensuring accurate account reconciliation through effective communication and problem-solving.

Responsibilities

Key responsibilities

• Support stores by providing override authorizations and analyzing customer credit accounts
• Troubleshoot and resolve customer account and invoice issues in partnership with store teams
• Respond to inbound customer calls and assist with payment posting errors, sales tax questions, invoice requests, and delinquent accounts
• Clearly communicate and explain credit policies to customers

Qualifications

• Monitor delinquent accounts and conduct outbound collection calls and follow-up correspondence
• Post customer payments accurately and research account discrepancies
• Reconcile customer accounts, including payment issues, sales tax adjustments, and invoicing errors
• Track and return assigned calls promptly to ensure customer satisfaction
• Utilize collections systems to monitor past-due invoices and maintain accurate collection status