Accounts Receivable Representative

IBEX Global Solutions (Philippines) Inc.; Davao del Sur; On-site; PHP 335,000 - 469,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking an Accounts Receivable Representative to support stores and commercial customers by managing credit accounts, posting payments, and reconciling balances.

The role emphasizes accurate data entry, problem solving, and clear communication with internal teams to resolve invoice discrepancies and collect delinquent accounts. Candidates should have a high school diploma (associate or bachelor's preferred) and 2–3 years AR experience, with proficiency

Qualifications

• High school diploma required; Associate or Bachelor's degree preferred in Accounting, Finance, or Business.
• 2-3 years of Accounts Receivable experience, including customer service, collections, credit approval, or account setup.
• Experience working in a team-based corporate environment.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Proficient computer skills, including intermediate Excel and Word; 10-key by touch preferred.
• Working knowledge of GAAP.
• Experience with ERP systems such as JDA/AS400 is a plus.

Responsibilities

• Support stores by providing override authorizations and analyzing customer credit accounts
• Troubleshoot and resolve customer account and invoice issues in partnership with store teams
• Respond to inbound customer calls and assist with payment posting errors, sales tax questions, invoice requests, and delinquent accounts
• Clearly communicate and explain credit policies to customers
• Monitor delinquent accounts and conduct outbound collection calls and follow-up correspondence
• Post customer payments accurately and research account discrepancies
• Reconcile customer accounts, including payment issues, sales tax adjustments, and invoicing errors
• Track and return assigned calls promptly to ensure customer satisfaction
• Utilize collections systems to monitor past-due invoices and maintain accurate collection status

Skills

Credit analysis

Accounts receivable

Customer service

Attention to detail

Communication skills

Organizational skills

GAAP knowledge

Education

Associate or Bachelor's degree in Accounting/Finance/Business

High school diploma

Tools

Excel

Word

10-key by touch

ERP systems

JDA/AS400

Job description

Overview

The Accounts Receivable Representative supports stores and commercial customers by managing credit accounts, monitoring payment activity, and resolving account discrepancies. This role is responsible for posting payments, authorizing purchases, managing delinquent accounts, and ensuring accurate account reconciliation through effective communication and problem-solving.

Responsibilities

• Support stores by providing override authorizations and analyzing customer credit accounts
• Troubleshoot and resolve customer account and invoice issues in partnership with store teams
• Respond to inbound customer calls and assist with payment posting errors, sales tax questions, invoice requests, and delinquent accounts
• Clearly communicate and explain credit policies to customers
• Monitor delinquent accounts and conduct outbound collection calls and follow-up correspondence
• Post customer payments accurately and research account discrepancies
• Reconcile customer accounts, including payment issues, sales tax adjustments, and invoicing errors
• Track and return assigned calls promptly to ensure customer satisfaction
• Utilize collections systems to monitor past-due invoices and maintain accurate collection status

Qualifications

• High school diploma required; Associate or Bachelor's degree in Accounting, Finance, or Business preferred
• 2-3 years of Accounts Receivable experience, including customer service, collections, credit approval, or account setup
• Experience working in a team-based corporate environment
• Strong verbal and written communication skills
• Excellent attention to detail and organizational abilities
• Proficient computer skills, including intermediate Excel and Word; 10-key by touch preferred
• Working knowledge of Generally Accepted Accounting Principles (GAAP)
• Experience with JDA/AS400 or large ERP systems is a plus