AR Representative/Financial Customer Support | Onsite - Davao Lanang/Felcris

IBEX Global Solutions (Philippines) Inc.; Davao City; On-site; PHP 279,000 - 446,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking an Accounts Receivable Representative to support the AR department, handling payments, deductions, and delinquency follow-ups for a large commercial customer base. This onsite, nightshift role focuses on accurate posting and timely collection actions.

You will respond to inquiries, review account status, and assist with year-end audit requests while maintaining strong Excel skills and clear communication with stores and customers.

Qualifications

• Strong Excel proficiency and solid technology skills.
• Excellent verbal and written communication.
• Experience in AR, Billing and Collections.

Responsibilities

• Respond to inbound calls and emails to resolve account issues.
• Review and analyze customer account status for approval/denial.
• Prepare and generate Dunning Letters (Stage 1–6).
• Enter credit card payments accurately and efficiently.
• Prepare write-offs, adjustments and check requests.
• Research unapplied payments to reduce balances.
• Regenerate and send invoices upon request.
• Upload invoices to customer portals.
• Review aging reports to assist collections.
• Assist with year-end audit requests.

Skills

Excel

AR experience

Billing

Collections

Communication skills

Phone outreach

Job description

Work set-up - Onsite / Nightshift

About the role

Accounts Receivable Representative within the Accounts Receivable (AR) department provides assistance to stores and customers in analyzing commercial customer credit accounts for payment status, credit limits, authorization for purchases, and reconciliation of payment posting issues. Responsible for approximately 2,500 commercial customers and monitors for delinquent accounts to contact and follow up with.

Key responsibilities

• Respond to inbound customer calls and emails to assist in resolving account issues
• Answer store override calls, review and analyze customer account status for approval/denial
• Prepare and generate Dunning Letters (Stage 1 – Stage 6)
• Accurately and efficiently enter credit card payments received
• Prepare write-offs, adjustments and check requests
• Assist in researching unapplied payments on account to help reduce balance
• Regenerate and send invoices to customers upon request
• Assist with uploading of invoices into various customer invoice portals
• Review aging for collecting on delinquent accounts
• Assist in year-end audit requests

About you

• Good technology skills and knowledge, including above average knowledge of Excel
• Strong verbal and written communication skills
• Experience with AR, Billing, Collections
• Experience with Calling customers regarding overdue invoices and outstanding balances & answering billing and payment-related inquiries.