Accounts Payable - Customer Support

eClerx LLC; Muntinlupa; On-site; PHP 300,000 - 420,000; Full time

Job summary

eClerx LLC is seeking an Accounts Payable – Customer Support Specialist in the Philippines. The role handles AP transactions and delivers timely support to vendors, internal stakeholders, and suppliers, resolving invoice and payment inquiries while upholding company policies.

Responsibilities include processing invoices, monitoring approvals, investigating discrepancies, and reconciling AP accounts. The role requires night shift availability and experience with ERP systems like SAP, Oracle, or

Qualifications

• Bachelor's degree in Accountancy, Accounting, Finance, or related field preferred.
• 1–3 years experience in Accounts Payable or finance-related customer support.
• Night Shift schedule experience and US client exposure.
• Strong written and verbal communication, analytical, and organizational skills.

Responsibilities

• Respond to vendor, supplier, and internal stakeholder inquiries regarding invoices, payment status, discrepancies, and account balances.
• Process and validate supplier invoices, ensuring accuracy, completeness, and policy compliance.
• Monitor outstanding invoices and follow up on approvals, missing documents, and payment issues.
• Investigate and resolve invoice discrepancies, duplicate invoices, pricing differences, and payment variances.
• Reconcile vendor statements and AP accounts to ensure accurate records.
• Coordinate with procurement, receiving, purchasing, and other internal departments to resolve invoice and payment concerns.
• Maintain accurate records of vendor communications, invoice status, and issue resolution.
• Assist with payment processing, invoice adjustments, and month-end closing activities as needed.
• Ensure compliance with internal controls, financial policies, and applicable accounting standards.
• Meet established SLAs, productivity targets, and quality standards.

Skills

Strong written and verbal comms

Analytical and problem-solving

Multitasking and time management

Customer service orientation

Attention to detail

US client exposure

Education

Bachelor's degree in Accountancy/Accounting/Finance

Tools

SAP

Oracle

NetSuite

Microsoft Excel

Job description

The Accounts Payable – Customer Support Specialist is responsible for handling accounts payable transactions while providing timely and professional support to vendors, suppliers, and internal stakeholders. This role involves resolving invoice and payment inquiries, investigating discrepancies, monitoring outstanding invoices, and ensuring accurate and timely processing of AP transactions in accordance with company policies and procedures.

Key Responsibilities

• Respond to vendor, supplier, and internal stakeholder inquiries regarding invoices, payment status, discrepancies, and account balances.
• Process and validate supplier invoices, ensuring accuracy, completeness, and compliance with company policies.
• Monitor outstanding invoices and follow up on pending approvals, missing documents, and payment issues.
• Investigate and resolve invoice discrepancies, duplicate invoices, pricing differences, and payment variances.
• Reconcile vendor statements and AP accounts to ensure accurate records.
• Coordinate with procurement, receiving, purchasing, and other internal departments to resolve invoice and payment concerns.
• Maintain accurate records of vendor communications, invoice status, and issue resolution.
• Assist with payment processing, invoice adjustments, and month-end closing activities as needed.
• Ensure compliance with internal controls, financial policies, and applicable accounting standards.
• Meet established service-level agreements (SLAs), productivity targets, and quality standards.

Qualifications

• Bachelor's degree in Accountancy, Accounting, Finance, or a related field preferred.
• At least 1–3 years of experience in Accounts Payable, invoice processing, vendor management, or finance-related customer support.
• Experience handling vendor inquiries and resolving invoice or payment concerns is an advantage.
• Basic understanding of AP processes, invoice validation, payment terms, and vendor reconciliations.
• Night Shift schedule experience and US client exposure
• Strong written and verbal communication skills.
• Good analytical, problem-solving, and organizational skills.
• Proficiency in Microsoft Excel and familiarity with ERP systems such as SAP, Oracle, or NetSuite.
• Ability to manage multiple inquiries and transactions while meeting deadlines and service targets.
• Willingness to work on a schedule aligned with the client's business hours, if required.