Account Manager

ScalableOS; Makati; Remote; PHP 480,000 - 800,000; Full time

Job summary

ScalableOS is seeking an Account Manager to oversee a large portfolio of small- to mid-sized clients, delivering a high-touch consultative experience. You will maintain strong relationships, ensure service delivery, and drive client satisfaction and retention.

Ideal candidates have at least three years in customer success or account management, experience with CRM platforms and Excel, exceptional communication, and the ability to work independently in a fast-paced environment on a long-term

Qualifications

• At least three years of experience in customer success or account management.
• Experience with CRM platforms and preparing client-facing materials or proposals.
• Strong Excel skills and proficiency with Microsoft Office.
• Excellent communication and relationship-building abilities.
• Able to work independently in a fast-paced environment.

Responsibilities

• Be the primary relationship owner for a high volume of small-tier client accounts, ensuring timely support and consistent service delivery.
• Review, triage, and respond to client inquiries with timely follow-through.
• Understand each client’s environment and needs to support ongoing requirements.
• Collaborate with internal teams (Service Desk, Engineering, Finance, Billing) to resolve issues.
• Follow ticketing, documentation, and escalation procedures for quality outcomes.
• Monitor trends and risks; escalate insights to leadership to support retention.
• Contribute to client retention with responsive, solutions-oriented support.

Skills

Client relationship management

Communication skills

Time management

Organizational skills

Tools

CRM platforms

Microsoft Excel

Job description

• State/Province National Capital Region (Manila)
• Country Philippines

About Us

At ScalableOS, we're redefining offshoring by connecting growth-focused businesses with top talents across the Philippines. Our expertise is in providing top-tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering exceptional results, we’re looking for passionate individuals ready to make an impact and thrive in a team built on trust, integrity, and excellence. Join us as we drive continuous growth and scalability. Your next big opportunity starts here!

Job Description

SUMMARY

The Account Manager plays a key role in managing a large portfolio of the firm’s small- to mid-sized clients, delivering a high-touch, consultative customer experience. This role is responsible for maintaining strong client relationships, ensuring operational excellence, and driving overall client satisfaction and retention. As a primary representative of the organization, the Account Manager must demonstrate exceptional communication skills, strong business acumen, and an advanced understanding of the organization’s solutions and service delivery model.

JOB RESPONSIBILITIES

• Serve as the primary relationship owner for a high volume of small-tier client accounts, ensuring timely support, proactive communication, and consistent service delivery.
• Manage day-to-day client inquiries by reviewing, prioritizing, and triaging incoming requests, ensuring accurate routing and timely follow-through.
• Build a strong operational understanding of each client’s environment, business needs, and recurring challenges to effectively support ongoing requirements.
• Partner cross-functionally with internal teams, including Service Desk, Engineering, Finance, Billing, and others, to drive efficient issue resolution and maintain a seamless client experience.
• Follow established ticketing, documentation, and escalation procedures to ensure predictable, high-quality service outcomes.
• Monitor recurring trends, risks, and client sentiment, escalating insights to account management leadership to support retention and continuous improvement.
• Contribute to client retention efforts by delivering a consistently responsive, dependable, and solutions-oriented experience.

QUALIFICATIONS

• A minimum of three years of experience in customer success, account management, or client services, preferably supporting enterprise-level organizations.
• Experience working with CRM platforms and preparing client-facing proposals or materials.
• Proficiency with the Microsoft Office Suite, with strong Excel skills preferred.
• Demonstrated ability to build strong client relationships, navigate complex client needs, and communicate with professionalism and clarity.
• Highly energetic, self-directed, and organized, with a continuous improvement mindset and strong follow-through.
• Comfortable working both independently and collaboratively in a fast-paced, dynamic environment.
• Excellent time management, prioritization, and multitasking skills.

Requirements

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.