Accounts Specialist

Clark Development Corporation; Philippines; Hybrid; PHP 446,000 - 670,000; Full time

Job summary

ZENIARK PHILIPPINES CONSULTING CORP. is seeking a Customer Support & Account Management professional in the Philippines on a full-time basis. You will be the main liaison for client accounts, manage onboarding, and oversee contract renewals and invoicing with a client-first mindset.

The role requires 2–3 years of relevant experience, strong CRM and collaboration skills, and an ability to adapt in a fast-moving team environment. Join a dynamic team focused on delivering excellent service.

Qualifications

• 2–3+ years of experience in account management, customer support, client services, or sales operations.
• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• Excellent verbal and written communication with a client-first mindset.
• Proficiency with CRM software and productivity tools.
• Empathy, patience, adaptability, and collaborative mindset.

Responsibilities

• Act as the main liaison for client accounts, providing prompt, professional, and clear communication across email, phone, and video calls.
• Oversee day-to-day administrative tasks for assigned portfolios, including account setup, profile updates, license allocations, contract renewals, and invoicing alignment.
• Coordinate onboarding with new clients to ensure clear expectations, milestone completion, and a smooth handoff from sales.
• Monitor client inquiries and technical support tickets, driving swift resolution across internal teams.
• Conduct periodic check-ins and operational reviews with clients to assess satisfaction and address churn risks.
• Partner with Sales and Customer Success to recognize expansion signals and renewal opportunities.
• Maintain up-to-date client records and communication logs within the CRM; track performance metrics.

Skills

Client communication

Account management

CRM proficiency

Problem solving

Task management

Team collaboration

Empathy

Adaptability

Education

Bachelor’s degree in Business Administration, Marketing, Communications, or related field

Tools

Salesforce

HubSpot

Google Workspace

Microsoft 365

Slack

Job description

• Customer Support & Communication: Outstanding verbal and written communication skills with a client-first mindset and active listening skills.
• CRM & Tools Proficiency: Hands-on experience with modern CRM software (Salesforce, HubSpot, or similar) and standard productivity/collaboration tools (Google Workspace, Microsoft 365, Slack).
• Problem-Solving & Task Management: Strong organization and multi-tasking skills with a sharp eye for detail when handling complex client accounts.
• Experience: 2–3+ years of experience in account management, customer support, client services, or sales operations.
• Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (or equivalent practical experience).
• High empathy, patience, and composure when handling challenging client conversations.
• Adaptable to changing priorities and fast-moving team workflows.
• Strong team collaboration capabilities with a self-starter attitude.

Job Qualifications

1. Client Relationship & Account Management

• Primary Contact: Act as the main liaison for client accounts, providing prompt, professional, and clear communication across email, phone, and video calls.
• Account Maintenance:Oversee day-to-day administrative tasks for assigned portfolios, including account setup, profile updates, license allocations, contract renewals, and invoicing alignment.
• Onboarding & Implementation:Coordinate seamlessly with new clients during the onboarding process to ensure clear expectations, milestone completion, and a smooth handoff from sales.

2. Retention & Service Delivery

• Issue Escalation & Tracking: Monitor client inquiries and technical support tickets, driving swift resolution across internal technical, product, or operational teams.
• Account Reviews: Conduct periodic check-ins and operational reviews with clients to assess satisfaction, track utilization, and proactively address potential churn risks.
• Upsell Identification: Partner with Sales and Customer Success leads to recognize expansion signals, feature add-on opportunities, and contract renewals

3. Operations & Reporting

• CRM Data Hygiene: Maintain up-to-date and accurate client records, contract details, and communication logs within the company CRM (e.g., Salesforce, HubSpot).
• Performance Metrics: Track account health indicators, churn metrics, and customer feedback to produce regular updates for management.

Job Overview

Company ZENIARK PHILIPPINES CONSULTING CORP.

Employment Type Full-Time

Experience 2-3 Years

Personnel Needed 2 Open

Category Customer Service