Account Manager

Concentrix Philippines; Makati; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Concentrix Philippines is seeking an Account Manager to oversee complex client accounts and align services with client needs in Makati. The role focuses on renewing, expanding, and converting service relationships across the client base.

You will be the single point of contact for client customers, use data to remove roadblocks, and collaborate with partners to meet monthly quotas while handling objections and risks. This is a full-time position in Makati.

Qualifications

• Experience in account management and client relationship building.
• Ability to use data to assess client needs and opportunities.
• Strong communication and negotiation skills.

Responsibilities

• Ensure client's customers are satisfied and resolve escalated issues.
• Achieve revenue-based quotas through effective account management.
• Evaluate client needs and propose potential solutions.
• Serve as the single contact for the client's customers.
• Use data to fix customer concerns and roadblocks.
• Manage competitive pressures and handle objections.
• Collaborate with partners and build relationships with decision-makers.
• Manage sales territory and achieve monthly quotas.
• Negotiate in tough situations.
• Identify risks and develop contingency plans.
• Identify opportunities for additional product or service sales.
• Use data to influence buying and renewal processes.
• Work with a team and report to a Sales Manager.

Job description

Job Title

Account Manager

Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client's customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager

Location

PHL Makati City - SLC

Time Type

Full time