Account Services Specialist I: Customer Solutions

JPMorgan Chase & Co.; Manila; On-site; PHP 312,000 - 469,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Specialist I in Account Service within our Philippines operations. You will be the first point of contact for clients, delivering exceptional service for a range of financial products.

The role emphasizes call handling, relationship building, and proposing practical solutions while following established processes in a busy call center setting. The position requires strong communication, empathy, and the ability to navigate multiple systems.

Qualifications

• Communication, information gathering, and decision-making skills.
• Customer interaction and support with 1 year experience in phone or face-to-face settings.
• Ability to manage complex customer interactions using empathy and sound judgment.
• Ability to adjust to new situations and navigate different cultural contexts.
• Adaptability in fast-paced, results-driven environments.
• Ability to learn products and systems quickly and seek feedback to improve.
• Proficient computer literacy, with experience using technology to solve problems.

Responsibilities

• May manage upwards of 100 calls daily, delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights.
• Navigates multiple computer systems efficiently with resilience.
• Works independently and with the team to achieve goals.
• Follows regulatory and departmental procedures diligently.
• Takes ownership of customer interactions with empathy and respect.

Skills

Communication

Customer service

Multitasking

Empathy & judgment

Cultural adaptability

Problem solving

Learning ability

Computer literacy

Education

2-year college or equivalent

K-12 Curriculum

High school diploma + 1 year experience

2-year vocational/certificate program + 1 year experience

Tools

Computer systems

CRM systems

Job description

JPMorgan Chase & Co. is seeking a Specialist I in Account Service within our Philippines operations. You will be the first point of contact for clients, delivering exceptional service for a range of financial products.

The role emphasizes call handling, relationship building, and proposing practical solutions while following established processes in a busy call center setting. The position requires strong communication, empathy, and the ability to navigate multiple systems.