Account Specialist II-Business English

JPMorgan Chase & Co.; Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

JPMorganChase is seeking an Account Service Specialist II to join our consumer banking team in the Philippines. You will handle high volumes of inbound calls, deliver tailored financial product support, and build strong client relationships in a fast-paced environment.

Responsibilities include resolving inquiries, navigating multiple systems, and ensuring compliance with procedures. A background in customer-facing roles and solid communication skills are essential for success.

Qualifications

• Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, multitasking with computer systems and accuracy
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and seek feedback to improve performance
• Proficient computer literacy with experience using technology to solve problems and communicate professionally
• Completed at least 2 years in college or higher, or K-12 curriculum completion or similar pathways
• High school graduate with customer-interfacing experience or 2-year vocational training with experience

Responsibilities

• Manages a high volume of inbound/outbound calls, delivering support for financial products
• Utilizes customer service expertise to interpret needs and deliver insights
• Navigates multiple computer systems with efficiency and adaptability
• Collaborates effectively to drive team success and achieve goals
• Follows regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction with empathy and respect

Skills

Customer interaction

Empathy

Adaptability

Multitasking

Problem solving

Quick learner

Computer literacy

Regulatory compliance awareness

Education

2 years of college or higher

K-12 curriculum

High school graduate with 1 year customer-interfacing work experience

2-year vocational/certificate with 1 year customer-interfacing work experience

Job description

Job Information

• Job Identification 210800020
• Job Category Account Service
• Business Unit Consumer & Community Banking
• Locations 9th Avenue corner 38th Street, Uptown Bonifacio, Taguig City, National Cap Region, 1635, PH
• Job Schedule Full time
• Job Shift Variable

Job Description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As an Account Service Specialist II within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job Responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy
  

Required qualifications, capabilities and skills

• Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting- Completed at least 2 years in college or, Completed the K-12 Curriculum or,
• High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing
• Preferred experience supporting more than one Line of Business.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.