Account Services Specialist I

JP Morgan Chase; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

JPMorganChase in Taguig City, Philippines, is hiring an Account Specialist I to be the first point of contact for clients seeking financial product support. You will handle calls, build relationships, and deliver innovative solutions in a fast-paced environment.

The role requires strong communication and problem-solving skills, with experience in customer-facing settings. Training and schedules may include evenings and US-friendly shifts to accommodate client needs.

Qualifications

• Clear communication with customers over the phone or in person.
• Ability to gather customer data and make informed decisions.
• Strong multitasking and accurate data entry across multiple systems.
• Empathy, composure, and sound judgment in challenging interactions.
• Willingness to learn products and internal processes.

Responsibilities

• Handle up to 100 calls daily, delivering customer service for financial products.
• Interpret customer needs and provide actionable insights.
• Navigate multiple computer systems efficiently.
• Collaborate with team to meet goals and maintain standards.
• Follow regulatory practices and internal procedures meticulously.
• Provide respectful, empathetic responses to all customers.

Skills

Communication

Information gathering

Decision making

Customer interaction

Multitasking

Education

2-year college

K-12 curriculum

High school graduate

Vocational certificate

Job description

JPMorganChase in Taguig City, Philippines, is hiring an Account Specialist I to be the first point of contact for clients seeking financial product support. You will handle calls, build relationships, and deliver innovative solutions in a fast-paced environment.

The role requires strong communication and problem-solving skills, with experience in customer-facing settings. Training and schedules may include evenings and US-friendly shifts to accommodate client needs.