Entry-Level Customer Support Specialist

Mynimo; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

JPMorganChase in Taguig is launching an Entry-Level Hiring Pooling Program, offering pathways to early-career roles across teams. As an Account Specialist I (Customer Service) you will support day-to-day operations, assist with internal processes, and provide timely, professional responses to customer inquiries via phone, chat, and email.

You will collaborate with partners to gather requirements, document interactions, and track requests from intake to closure while upholding quality controls

Qualifications

• Excellent communication and listening skills.
• Ability to gather and document customer information accurately.
• Strong decision-making and problem-solving abilities.
• Adaptable and culturally aware, able to work with diverse customers.
• Thrives in fast-paced, deadline-driven environments.
• Good time management and attention to detail.
• Proficient in using multiple computer systems and tools.

Responsibilities

• Support day-to-day activities and deliverables aligned to team goals, ensuring tasks are completed accurately and on time
• Coordinate with internal partners to gather requirements, follow up on action items, and ensure timely completion of requests
• Lear n and apply internal tools, policies, and procedures; adhere to required controls, quality standards, and compliance expectations
• Provide customer service support by responding to inquiries through approved channels (e.g., phone, email, chat), ensuring timely, accurate, and professional resolution
• Own and track customer requests end-to-end, including documenting interactions, updating case logs/tickets, and following up until closure
• Handle and de-escalate concerns by demonstrating empathy, active listening, and clear communication, escalating complex issues to the appropriate teams when needed
• Meet service standards such as response time, quality/compliance requirements, and customer experience expectations

Skills

Communication

Information gathering

Decision making

Job description

JPMorganChase in Taguig is launching an Entry-Level Hiring Pooling Program, offering pathways to early-career roles across teams. As an Account Specialist I (Customer Service) you will support day-to-day operations, assist with internal processes, and provide timely, professional responses to customer inquiries via phone, chat, and email.

You will collaborate with partners to gather requirements, document interactions, and track requests from intake to closure while upholding quality controls