Account Manager

People Work Smart Services Philippines Inc; Angeles; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

HMO benefits for you and dependents

Work-life balance

Great clients to work with

Job summary

People Work Smart Services Philippines Inc. is seeking an Account Manager to own client relationships and oversee recruitment coordination, onboarding and ongoing account development. You will collaborate with Recruitment, HR, Operations and Leadership to keep clients informed, aligned and supported.

The role focuses on proactive issue resolution, clear communication, and ensuring the client journey from onboarding through ongoing delivery is smooth and successful.

Qualifications

• Experience in Account Management, Client Success, Recruitment Coordination or a similar client-facing role.
• Strong relationship-building and communication skills.
• Experience managing client expectations and resolving concerns.

Responsibilities

• Own client relationships, recruitment coordination, onboarding support and ongoing account management.
• Coordinate with Recruitment, HR, Operations and Leadership for updates and alignment.
• Proactively manage client expectations and provide timely updates.
• Capture client feedback to support continuous improvement.
• Identify opportunities to expand accounts and support workforce planning.
• Ensure smooth onboarding and transition from recruitment to delivery.

Skills

Account Management

Client Success

Recruitment Coordination

Relationship-building

Communication

Organizational skills

Cross-functional coordination

Job description

Be Part of Our Next Chapter of Growth and Success!

We're continuing to grow our client partnerships and offshore teams, and we're looking for an experienced and proactive Account Manager to help us strengthen client relationships, support successful recruitment and onboarding, and drive long-term account growth.

This role is ideal for someone who enjoys working closely with clients, coordinating across multiple internal teams, solving problems, and making sure commitments are followed through. You'll be the central point of contact for clients, ensuring they receive clear communication, timely support and a consistently high level of service.

You'll play a key role across the full client journey—from recruitment and onboarding through ongoing account management and development.

What You'll Be Doing

As an Account Manager, you'll take ownership of client relationships, recruitment coordination, onboarding support and ongoing account management. You'll work closely with Recruitment, HR, Operations and Leadership to keep clients informed, aligned and supported.

Client Relationship & Success

• Build strong, long-term client relationships based on trust, communication and consistent delivery
• Act as the primary point of contact throughout the client lifecycle
• Proactively manage client expectations and provide clear, timely updates
• Conduct regular client check-ins to understand satisfaction, concerns and evolving needs
• Handle client concerns with urgency and coordinate resolutions with internal teams
• Capture and communicate client feedback to support continuous improvement
• Maintain accurate records of client interactions, actions and outcomes

Client Growth & Account Development

• Identify opportunities to expand client accounts through additional roles or services
• Support clients with workforce planning as their needs evolve
• Share insights and recommendations to help clients scale their offshore teams
• Work with Leadership to support account growth strategies
• Develop a strong understanding of each client's business, priorities and workforce needs

Recruitment Coordination

• Act as the client-facing lead throughout the recruitment process
• Work closely with the Recruitment team to ensure role requirements and expectations are aligned
• Coordinate candidate interviews, timelines and client communication
• Facilitate clear and structured feedback between clients and Recruitment
• Ensure clients receive consistent updates throughout the hiring lifecycle
• Keep recruitment processes moving and proactively address delays or potential issues

Onboarding & Delivery Coordination

• Ensure all Day 1 requirements are completed ahead of new starters
• Act as the bridge between clients and internal teams including HR, IT and Operations
• Monitor onboarding progress and proactively resolve issues
• Prepare clients for the successful onboarding of new team members
• Ensure a smooth and structured transition from recruitment to onboarding

Cross-Functional Coordination

• Act as the central coordination point across internal teams
• Ensure alignment on client priorities, timelines and expectations
• Participate in internal meetings and highlight risks, concerns and opportunities
• Provide clear updates on account health, recruitment progress and client sentiment
• Follow through on actions and ensure commitments are delivered
• Support continuous improvement across client delivery processes

What We're Looking For

• Experience in Account Management, Client Success, Recruitment Coordination or a similar client-facing role
• Strong relationship-building and communication skills
• Experience managing client expectations and resolving concerns
• Strong organizational and coordination skills across multiple stakeholders
• Ability to manage multiple accounts, priorities and deadlines simultaneously
• Proactive mindset with strong problem-solving and follow-through
• Comfortable working cross-functionally with Recruitment, HR, Operations and Leadership
• Experience working with offshore clients or global stakeholders is an advantage
• Commercial awareness and the ability to identify account growth opportunities
• Strong attention to detail and ability to maintain accurate client records
• Comfortable working in a fast-paced, service-focused environment
• Willingness to work in Australian/New Zealand business hours
• Must be willing to work onsite or relocate to Angeles City, Pampanga

Why You'll Love Working With Us

• Competitive salary and benefits
• A company that's growing with stability, vision and momentum
• Fun, supportive and collaborative culture
• Great clients you'll actually enjoy working with
• Clear focus on work-life balance
• Real career growth opportunities as the business expands
• Get covered from Day 1 with HMO benefits for you and up to 2 dependents