Account Manager - Travel

Sutherland; Legazpi; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Sutherland in the Philippines seeks an Account Manager to lead a Travel program, manage client relationships, and ensure operational excellence across the team.

You will analyze performance data, drive improvements, and develop the team to deliver outstanding customer experiences while fostering leadership and process optimization.

Qualifications

• At least 3 years of operations and people management experience.
• Experience in process transformation is required.
• Travel program experience is a plus.
• Strong analytical and problem-solving skills.
• Proven leadership and decision-making ability.
• Excellent time management and organizational skills.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Client & Team Management: Build and maintain strong relationships with clients and team members; understand client needs and ensure expectations are met; resolve issues quickly and effectively.
• Performance & Operations: Analyze data and performance reports to identify trends and improvements; develop and implement strategies to achieve business goals; monitor service quality and ensure high customer satisfaction.
• Process Improvement: Recommend and implement process enhancements; drive efficiency and continuous improvement initiatives.
• Leadership & Development: Lead and support team members to achieve targets; identify training needs and facilitate skill development; promote a positive and productive work environment.

Skills

Team management

Client relationship management

Data analysis

Leadership

Communication

Time management

Microsoft Office

Tools

Microsoft Office

Job description

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description

Role Summary

As an Account Manager, you will lead a team, manage client relationships, and ensure operational excellence for a Travel program. You will play a key role in driving performance, improving processes, and delivering outstanding customer experiences.

Key Responsibilities

Client & Team Management

• Build and maintain strong relationships with clients and team members
• Understand client needs and ensure expectations are met
• Resolve issues quickly and effectively

Performance & Operations

• Analyze data and performance reports to identify trends and improvements
• Develop and implement strategies to achieve business goals
• Monitor service quality and ensure high customer satisfaction

Process Improvement

• Recommend and implement process enhancements
• Drive efficiency and continuous improvement initiatives

Leadership & Development

• Lead and support team members to achieve targets
• Identify training needs and facilitate skill development
• Promote a positive and productive work environment

Qualifications

Education & Experience

• At least 3 years of operations and people management experience
• Experience in process transformation is required
• Travel program experience is a plus
• Strong analytical and problem-solving skills
• Proven leadership and decision-making ability
• Excellent time management and organizational skills
• Strong verbal and written communication skills
• Proficient in Microsoft Office applications

Additional Information

Internal Qualifications:

• Must have Annual PDP score of Exceeds Expectations (4) or Outstanding (5)
• Tenure of at least 18 months on the current role
• No Active DA
• Leadership experience in a Travel Program is an advantage

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply