Outbound Sales Assistant Manager – Travel Program

Gratitude Philippines; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Gratitude Philippines is seeking a seasoned telesales leader to guide a team in a dynamic call center environment. The role focuses on prioritizing outbound sales, coaching managers, and driving targeted KPIs while ensuring seamless inbound/outbound operations for travel programs.

The ideal candidate brings 5–8 years BPO sales experience, 2–3 years in leadership, and strong skills in objection handling and performance analytics. Immediate start preferred for a fast-paced, high-energy team.

Qualifications

• 5–8 years of BPO Sales experience required.
• 2–3 years managing leaders (Sr. Team Lead/Asst. Manager or equivalent) required.
• Strong background in Outbound Sales, objection handling, and conversion strategies.
• Experience driving sales performance and developing high-performing teams.
• Knowledge of performance metrics, coaching, and action planning.
• Excellent communication, stakeholder management, and presentation skills.
• Dynamic and energetic during interviews; travel and hospitality experience preferred.

Responsibilities

• Lead and manage a team of Outbound Sales Representatives.
• Drive sales performance, conversion strategies, and objection handling.
• Monitor and analyze team performance metrics and implement action plans.
• Coach and develop team members to achieve sales targets and KPIs.
• Oversee inbound and outbound sales operations for travel programs.
• Build strategies and implement course corrections to optimize sales performance.
• Collaborate with stakeholders to ensure alignment with business objectives.
• Foster a high-performing, dynamic, and engaging team culture.

Skills

Outbound sales leadership

Team management

BPO sales experience

Coaching and development

Performance metrics

Communication skills

Stakeholder management

Objection handling

Job description

Role Overview

Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps). Primary focus is selling. Inbound work includes responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue. Selling targeted products/services as part of the customer-initiated interaction. Outbound work includes initiating calls to potential customers from a list of provided leads.

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes. Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

Key Responsibilities

• Lead and manage a team of Outbound Sales Representatives


• Drive sales performance, conversion strategies, and objection handling


• Monitor and analyze team performance metrics and implement action plans


• Coach and develop team members to achieve sales targets and KPIs


• Oversee inbound and outbound sales operations for travel programs


• Build strategies and implement course corrections to optimize sales performance


• Collaborate with stakeholders to ensure alignment with business objectives


• Foster a high-performing, dynamic, and engaging team culture

Qualifications

• Minimum 5–8 years of BPO Sales experience – required


• At least 2–3 years managing leaders (Sr. Team Lead/Assistant Manager level, Sales, Outbound Sales, Coaching, or Operations) – required


• Strong background in Outbound Sales, objection handling, and conversion strategies – required


• Proven experience in driving sales performance and developing high-performing teams


• Strong knowledge of performance metrics, coaching, and action planning


• Excellent communication, stakeholder management, and presentation skills


• Energetic and engaging during the interview – client non-negotiable


• Dynamic, proactive, and capable of building strategies and implementing course corrections


• Preferably with Travel & Hospitality experience, especially cruise lines or hotels

Can start immediately