Account Manager - Travel

Sutherland Global; Legazpi; On-site; PHP 600,000 - 900,000; Full time

Job summary

Sutherland Global in the Philippines is seeking an Account Manager to lead a travel program, manage client relationships, and drive operational excellence across teams.

You will analyze performance data, implement improvements, and mentor staff to meet targets while delivering exceptional customer experiences.

Bachelor’s degree preferred; at least three years in operations and people management, plus experience transforming processes within a travel services environment.

Qualifications

• Bachelor’s degree preferred.
• At least 3 years of operations and people management experience.
• Experience in process transformation.
• Travel program experience is a plus.

Responsibilities

• Client & Team Management: Build and maintain strong client and team relationships; ensure needs and expectations are met; resolve issues promptly.
• Performance & Operations: Analyze data to identify trends; develop strategies to achieve goals; monitor service quality and satisfaction.
• Process Improvement: Recommend and implement process enhancements; drive efficiency and continuous improvement.
• Leadership & Development: Lead and support team members to achieve targets; identify training needs; foster a positive work environment.

Skills

analytical skills

leadership

time management

communication

MS Office

Education

Bachelor’s degree

Job description

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

Role Summary

As an Account Manager, you will lead a team, manage client relationships, and ensure operational excellence for a Travel program. You will play a key role in driving performance, improving processes, and delivering outstanding customer experiences.

Key Responsibilities

Client & Team Management

• Build and maintain strong relationships with clients and team members
• Understand client needs and ensure expectations are met
• Resolve issues quickly and effectively

Performance & Operations

• Analyze data and performance reports to identify trends and improvements
• Develop and implement strategies to achieve business goals
• Monitor service quality and ensure high customer satisfaction

Process Improvement

• Recommend and implement process enhancements
• Drive efficiency and continuous improvement initiatives

Leadership & Development

• Lead and support team members to achieve targets
• Identify training needs and facilitate skill development
• Promote a positive and productive work environment

Qualifications:

Education & Experience

• Bachelor’s degree (preferred)
• At least 3 years of operations and people management experience
• Experience in process transformation is required
• Travel program experience is a plus

Skills & Competencies

• Strong analytical and problem-solving skills
• Proven leadership and decision-making ability
• Excellent time management and organizational skills
• Strong verbal and written communication skills
• Proficient in Microsoft Office applications

Additional Information:

Internal Qualifications:

• Must have Annual PDP score of Exceeds Expectations (4) or Outstanding (5)
• Tenure of at least 18 months on the current role
• No Active DA
• Leadership experience in a Travel Program is an advantage