Administration Assistant | Hybrid | Morning Shift

Cloudstaff Philippines Inc.; Mabalacat; Hybrid; PHP 268,000 - 446,000; Full time

Benefits offered by this job

Comprehensive health and lifeinsurance

Up to 24 leave credits per year

Company-provided PC/Laptop and fiber

Annual Performance Review with Salary

Weekly office perks – Free Coffee, Meа

CS Social Clubs and wellness programs

Job summary

Cloudstaff Philippines Inc. is seeking an Administration Assistant to join our team in a hybrid work arrangement in Pampanga, Angeles. The role focuses on general administration, client records, and billing support with opportunities for career growth.

You will assist with onboarding, document processing, and coordination of client-related administration while supporting Partners and Managers. Strong MS Office skills and attention to detail are essential.

Qualifications

• 2+ years of experience in administration or office support.
• Strong communication and professional approach.
• Attention to detail and accuracy in data entry and record maintenance.
• Good organisation and time management; meet deadlines.
• Ability to work autonomously and as part of a team.
• Intermediate Microsoft Office skills (Outlook, Word, Excel, Teams).

Responsibilities

• Maintain accurate client records and electronic files across firm systems.
• Assist with electronic filing, archiving and records retrieval per firm policies.
• Maintain registers, workflow trackers and databases; keep information current.
• Support data entry and routine administrative workflows.
• Assist with phone, voicemail, email or office support as needed.
• Collate financial statements, tax returns and advisory reports.
• Coordinate document execution including electronic signatures and client approvals.
• Assist client onboarding and compliance administration.
• Support ASIC and company secretarial compliance tasks.
• File client documents in agreed systems per team processes.
• Organize meetings, room bookings and documentation.
• Format letters, reports, proposals and client-facing documents to standards.
• Provide admin support to Partners, Directors, Managers and team.
• Assist with monthly reporting and practice management updates.
• Suggest process improvements to address recurring issues.
• Prepare and process invoices; assist with billing administration.

Skills

2+ years administration experience

Strong communication skills

Attention to detail

Organisational skills

Autonomous work

Microsoft Office (Outlook, Word, Excel

Tools

Outlook

Word

Excel

Teams

Job description

We're Hiring: Administration Assistant

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! Join our team at Cloudstaff, the #1 workplace everywhere!

Role: Administration Assistant Work Arrangement: Hybrid Location: Philippines - Pampanga (Angeles) Schedule: Morning Shift

Job Description

General administration and records management

• Maintain accurate client records, contact details, compliance documents and electronic files across firm systems.
• Assist with electronic filing, archiving, records retrieval and file maintenance in accordance with firm policies.
• Maintain registers, workflow trackers, databases and document management records, ensuring information remains accurate and current.
• Support data entry, database maintenance and routine administrative workflows.
• Assist with phone, voicemail, email or office support activities where required (ad hoc).

Business Advisory client administration

• Assist with collation of financial statements, tax returns, advisory reports and supporting documentation.
• Coordinate document execution processes, including electronic signatures, client approvals and follow-up of outstanding documents.
• Assist with client onboarding and client acceptance administration, including system setup and compliance document collation.
• Support ASIC and company secretarial other compliance administration activities as required.
• Download, save, name and file client documents from agreed systems in line with team processes.

Team and workflow support

• Organise meetings, room bookings, invitations and supporting documentation where required.
• Assist with formatting letters, reports, proposals, presentations and other client-facing documents to RSM standards.
• Provide administrative support to Partners, Directors, Managers and team members as directed.
• Assist with monthly reporting, practice management updates and other recurring administrative tasks.
• Contribute to process improvement by identifying recurring issues and suggesting practical improvements.

Financial and billing administration

• Prepare and process invoices for review and approval.
• Assist with WIP monitoring, billing administration and engagement setup in practice management systems.
• Follow up outstanding information or approvals required to finalise billing.
• Assist with debtor follow-up and financial administration tasks under direction.

Non-negotiable skills and requirements:

• 2+ years of experience in an administration, client service, customer service or office support role.
• Strong communication skills and a professional approach when dealing with team members and clients.
• Strong attention to detail and accuracy in data entry, filing, document preparation and record maintenance.
• Good organisation and time management skills, with the ability to complete delegated tasks within agreed timeframes.
• Ability to work autonomously and as part of a team, asking questions and escalating issues when needed.
• Intermediate Microsoft Office skills, particularly Outlook, Word, Excel and Teams.
• Willingness to learn firm systems, follow agreed processes and support continuous improvement

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being. Why Cloudstaff is the #1 Workplace? Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.