Customer Experience Administrator | Hybrid | Morning Shift

Cloudstaff Philippines Inc.; Makati; Hybrid; PHP 469,000 - 714,000; Full time

Benefits offered by this job

Comprehensive health and lifeInsurance

Company-provided PC/Laptop

Fiber internet connection

Weekly office perks: coffee/meals/beer

Annual performance review with salary

Mental wellness EAP

Job summary

Cloudstaff Philippines Inc. is hiring a Customer Experience Administrator to join our hybrid team in the Philippines (Ortigas, Makati).

The role serves as the primary contact for guest, member, and client communications, delivering warm, professional service across channels during Australian business hours. This coordination-focused position connects inquiries to the right people and systems, handles bookings and membership management, and ensures every guest feels well taken care of.

Qualifications

• Minimum 2 years' experience in a customer-facing service role in hospitality or high-volume environments.
• Ability to manage multiple channels with professionalism under time pressure.
• Experience using a Property Management System (Muse, Opera, Protel, RMS) or similar CRM/booking platform.
• Excellent written and verbal communication; ability to adapt tone to brand.
• Strong data entry accuracy and remote-work discipline.

Responsibilities

• Serve as the primary contact for inbound guest, member, and client communications.
• Coordinate inquiries to the right teams, systems, and outcomes.
• Manage bookings and membership administration.
• Maintain data accuracy and documentation compliance.
• Support a hybrid office environment and ensure timely responses.

Skills

Customer service

Multichannel communications

Hospitality familiarity

Tools

Muse PMS

Opera PMS

Protel

RMS

Job description

We’re Hiring: Customer Experience Administrator

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! Join our team at Cloudstaff, the #1 workplace everywhere!

Role: Customer Experience Administrator

Work Arrangement: Hybrid

Location: Philippines - Ortigas, Makati, Pampanga

Schedule: Morning Shift

Job description

The Customer Experience Admin is the primary point of contact for all inbound guest, member, and client communications at the venue. Working remotely during Australian business hours, this role is responsible for delivering a consistently warm, responsive, and professional service across every communication channel — from hotel pre-arrival enquiries through to event bookings, membership management, and post-stay follow-up.

This is a coordination and communication-first role. The Customer Experience Admin serves as the operational hub that connects incoming enquiries to the right people, systems, and outcomes — ensuring nothing falls through the cracks and every guest or member feels genuinely taken care of.

Qualifications and requirements

• Minimum 2 years' experience in a customer-facing service role in hospitality, hotel operations, members club, or a high-volume customer service environment.
• Demonstrated ability to manage multiple concurrent communication channels with professionalism and accuracy under time pressure.
• Prior experience using a Property Management System (Muse, Opera, Protel, RMS, or similar) or equivalent booking/CRM platform.
• Excellent written and verbal communication skills — the ability to write clearly, warmly, and professionally in the Lane House tone across email, WhatsApp, and in-app channels.
• High attention to detail in data entry, booking management, and documentation compliance.
• Strong self-management and organisational skills suited to a remote working environment — ability to manage workload, prioritise competing demands, and maintain discipline without direct supervision.
• Reliable home office setup: high-speed internet, private and professional working environment, suitable hardware for video calls and multi-platform communication.
• Availability and commitment to work Monday to Friday, without interruption.
• Full working rights in Australia.

Highly Desirable

• Experience with the Muse PMS and/or Duve guest app specifically.
• Familiarity with members club operations, wellness club management, or private dining/event coordination.
• Experience managing a WhatsApp Business account or similar business messaging platform.
• Understanding of event booking workflows including catering coordination and supplier liaison.
• Prior experience in a remote-first or distributed hospitality team environment.
• Knowledge of Victorian hospitality regulations relevant to guest communications (liquor licensing, privacy obligations, access waivers).
• Proficiency with Google Workspace or Microsoft 365 for document management and shared calendar coordination.

Perks & Benefits (Work From Office/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points – To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.