Account Manager

HH Global Group; Taguig; On-site; PHP 420,000 - 540,000; Full time

Job summary

HH Global Group in Taguig is seeking an Account Manager to collaborate with clients, suppliers and internal teams to deliver print services on time and to specification. You will build strong relationships with key client stakeholders and negotiate costings while driving project profitability.

This role requires a proactive, process-driven professional with end-to-end campaign knowledge and stock management in print procurement.

Qualifications

• Strong numeric ability and commercial understanding.
• Ability to manage multiple projects to tight deadlines.
• Experience in print management and client-facing environments.
• Exposure to print/digital campaigns and stock management.
• Proactive in solving issues and preventing delays.

Responsibilities

• Provide technical input on print projects in a fast-paced environment.
• Take client briefs with full specs and deadlines and manage from start to finish.
• Brief suppliers on requirements and coordinate delivery.
• Maintain high level of customer service and relationships with stakeholders.
• Ensure invoicing and post-project reporting are completed.
• Monitor projects to ensure on-spec delivery and SLA compliance.

Skills

Numerate

Multi-project management

Time management

Pressure handling

Print knowledge

Press passing

Project management

Sales mindset

Stakeholder management

MS Office

Trouble shooting

Client facing

Campaign print knowledge

POS production

Campaign stock management

Account management

Print procurement

Tools

Microsoft Office

Job description

Job Description:

Purpose of the Job

The Account Manager will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. The Account Manager will be responsible for delivering exceptional client service through excellent customer service and product delivery. The Account Manager will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions. With regard to matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account manager is required to negotiate costings and timescales for each job and selecting the most appropriate supplier.

Key Responsibilities

• Provide technical input and advice on print projects as required in a fast-paced environment
• Take briefs from the client including full specification information and deadline dates and manage from start to finish with attention to detail
• Suggest alternative options and innovation where possible
• Produce detailed specifications for internal and external clients based on client knowledge
• Brief suppliers on client requirements
• Deliver a high level of customer service
• Monitor projects to ensure they are delivered to specification and on time
• Ensure activity is recorded using the designated company tools
• Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments
• Implement new methods and procedures as required from direct line management or Account Director
• Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
• Ensure invoicing procedures are followed
• Able to attend meetings as required
• Work with Account Director to identify new business opportunities
• Ensure profit is maximized through analysis of performance
• Deliver services to meet and exceed contracted SLA’s
• Manage and monitor objectives to meet key business drivers
• Ensure compliance with Regulatory and Company policies
• Measure customer satisfaction and take appropriate action

Knowledge, Skills + Experience

• Numerate with a strong commercial understanding
• Ability to manage multiple projects simultaneously
• Strong time management and prioritization skills
• Able to work under pressure and to tight deadlines
• Has a high level of technical print knowledge with detailed understanding of different techniques
• Experienced and confident with press passing
• Is professional, courteous and calm under pressure
• Has a project management mind-set
• Process driven, with an eye to sales and business development
• Approachable and confident to offer advice in meetings
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
• Knowledge of Microsoft office is preferred but not essential
• Experience in trouble shooting unexpected project issues and implementing preventative measures is preferred
• Experience in a client facing role is essential
• Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred
• POS production and general operational print experience
• Experience of end to end campaign and stock management
• Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
• Previous experience working in print/ print management/ print buying/ marketing print procurement essential