Account Manager - Pooling

MicroSourcing; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time‑off

Group life insurance

Job summary

MicroSourcing in Taguig is seeking an Account Manager to support a leading Australian telco client onsite in Picadilly Star Building. You will manage a mid-market portfolio, drive retention and growth, and collaborate with Sales to deepen client relationships.

The role requires 2–3 years of B2B telco sales experience, proficiency with Salesforce/Tableau, and a dayshift onsite setup. You will work with a multinational team to deliver exceptional customer outcomes.

Qualifications

• 2-3 years of B2B telco sales or B2B sales career experience.
• Proven experience meeting and exceeding sales targets.
• Knowledge of CRM and reporting systems such as Salesforce, Tableau, etc.
• Intermediate knowledge of O365 applications.
• Experience working in a virtual sales team.
• Experience working for a multi-national.
• Identifies, develops, and maintains profitable long-term customer relationships; works effectively with internal and external partners to meet customer requirements and reinforce customer focus.

Responsibilities

• Provide life cycle support for a portfolio of Mid‑Market customers.
• Assist Sales teams in maintaining relationships with business customers through collaboration activity and ongoing sales growth of the existing customer base.
• Work with sales teams to manage and grow a defined portfolio of customer segments, deepen, and strengthen customer relationships.
• Deliver ongoing sales activity including retention and growth of customers, deepening share of wallet, welcome calls, health check campaigns, effective case management of port threats.
• End‑to‑end account management role, including working toward a sales target.
• Support bill interpretation, resolution of complaints, account changes, and act as a conduit between sales and the customer.
• Escalate issues on behalf of the customers where necessary and provide basic technical support.
• Identify opportunities and sell new products to existing client SMB customers.
• Promote specific value‑added services as required; work with sales channels to understand client requirements and a contact strategy to deliver growth through new products and retention of existing ones.
• Continually seek opportunities to improve customer experience.
• Serve as internal referral point for retention, sales escalations, and sales opportunities.
• Build and maintain strong customer relationships.

Skills

B2B telco sales

Sales targets

Client relationship management

Team collaboration

Tools

Salesforce

Tableau

O365

Job description

Job Description

Position: Account Manager

Location: Picadilly Star Building, Taguig

Work setup & shift: Onsite | Dayshift

About the Role

We are building a new team to support a dynamic challenger in the Australian telco space, a company committed to redefining customer experiences and pushing the boundaries of digital innovation. Our client serves mid‑market to large enterprise customers and is committed to building a sustainable, high‑performance environment in the Philippines.

Responsibilities

• Provide life cycle support for a portfolio of Mid‑Market customers.
• Assist Sales teams in maintaining relationships with business customers through collaboration activity and ongoing sales growth of the existing customer base.
• Work with sales teams to manage and grow a defined portfolio of customer segments, deepen, and strengthen customer relationships.
• Deliver ongoing sales activity including retention and growth of customers, deepening share of wallet, welcome calls, health check campaigns, effective case management of port threats.
• End‑to‑end account management role, including working toward a sales target.
• Support bill interpretation, resolution of complaints, account changes, and act as a conduit between sales and the customer.
• Escalate issues on behalf of the customers where necessary and provide basic technical support.
• Identify opportunities and sell new products to existing client SMB customers.
• Promote specific value‑added services as required; work with sales channels to understand client requirements and a contact strategy to deliver growth through new products and retention of existing ones.
• Continually seek opportunities to improve customer experience.
• Serve as internal referral point for retention, sales escalations, and sales opportunities.
• Build and maintain strong customer relationships.

Qualifications

• 2‑3 years of B2B telco sales or B2B sales career experience.
• Proven experience meeting and exceeding sales targets.
• Knowledge of CRM and reporting systems such as Salesforce, Tableau, etc.
• Intermediate knowledge of O365 applications.
• Experience working in a virtual sales team.
• Experience working for a multi‑national.
• Identifies, develops, and maintains profitable long‑term customer relationships; works effectively with internal and external partners to meet customer requirements and reinforce customer focus.

Benefits

• Competitive rewards: above‑market compensation, healthcare coverage on day one, paid time‑off, group life insurance, and performance bonuses.
• Collaborative spirit: contribute to a positive and engaging work environment through company‑sponsored events and activities.
• Work‑life harmony: flexible work arrangements.
• Career growth: continuous learning and career advancement opportunities.
• Inclusive teamwork: diversity and inclusive culture that celebrates everyone.