Account Manager

Service IT+ Inc.; Philippines; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

HMO coverage

Bonuses

Career advancement

Job summary

Service IT+ Inc. in the Philippines is seeking an Account Manager to actively seek new business, build strong client relationships, ensure satisfaction, and grow revenue by expanding solutions within client organizations.

The role focuses on managing inquiries, identifying upsell opportunities, maintaining records, and collaborating with sales and internal teams to meet KPIs, while delivering excellent service to clients.

Qualifications

• Bachelor’s degree in Business, IT or related field.
• 1–2 years work experience in sales and/or marketing.
• Familiarity with sales process, IT/Software.
• Familiarity with Solution Selling, Sales Process, and Enterprise Selling.
• Knowledge in Sales tools/ CRM (e.g.Salesforce, Pipeline or Zoho)
• Knowledge in leads generation and account planning.
• Excellent written and verbal communication skill.
• Excellent presentation and negotiation skills.
• Highly proficientin MS Office applications.
• Has the ability to work in all levels of the organization.
• Has the capacity to build good relations with different customers.
• Has proven track record of achieving departmental KPIs.
• Willing to travel locally to meet with clients.

Responsibilities

• Handle inquiries and requests from customers and address their needs.
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
• Achieves monthly/quarterly/annual sales goals and objectives.
• Providing superb customer service and support.
• Confidently and successfully negotiates and closes deals.
• Respond to Request for Proposals (RFP), in timely and accurate fashion.
• Work with customers to identify challenges that our products can solve.
• Conduct professional and informative sales presentations.
• Generate progress reports for clients and senior leaders within the organization.
• Build account plans to map out opportunities within an account.
• Execute direct marketing campaigns such as cold calling or email marketing.
• Share expertise and best practices with new recruits and co-workers.
• Participate in coaching sessions to find opportunities for improvement.
• Maintain excellent product knowledge and attend or enroll to all training sessions (on-site or online).
• Ensure accurate and complete information is captured in the CRM system. Clean data when appropriate.

Skills

Client relationships

Sales

CRM

Lead generation

Account planning

Negotiation

Presentations

MS Office

Travel locally

Education

Bachelor’s degree in Business, IT or related field

Tools

Salesforce

Zoho

Pipeline

Job description

Join us atService IT+as we seek an Account Manager to join our growing team!

We are looking for an Account Manager, whose main role is to actively seek new and build strong client relationships, ensure customer satisfaction, and grow revenue by expanding our solutions within client organizations and expanding the company’s customer base.

JOB OBJECTIVES

The Account Manager role is responsible for establishing and developing long-term relationships with customers while also servicing existing accounts. The Account Manager responsibilities are as follows:

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• seeks out and identifies new business opportunities
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

SUMMARY OF DUTIES & RESPONSIBILITIES

Primary Responsibilities

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
• Achieves monthly/quarterly/annual sales goals and objectives
• Providing superb customer service and support.
• Confidently and successfully negotiates and closes deals
• Respond to Request for Proposals (RFP), in timely and accurate fashion
• Work with customers to identify challenges that our products can solve
• Conduct professional and informative sales presentations
• Generate progress reports for clients and senior leaders within the organization
• Build account plans to map out opportunities within an account
• Execute direct marketing campaigns such as cold calling or email marketing
• Share expertise and best practices with new recruits and co-workers
• Participate in coaching sessions to find opportunities for improvement
• Maintain excellent product knowledge and attend or enroll to all training sessions (on-site or online)
• Ensure accurate and complete information is captured in the CRM system. Clean data when appropriate.

QUALIFICATIONS

Job Specifications

• Bachelor’s degree in Business, IT or related field
• At least 1-2 yearswork experience in sales and/or marketing
• Familiarity with sales process, IT/Software
• Familiarity with Solution Selling, Sales Process, and Enterprise Selling
• Knowledge in Sales tools/ CRM (e.g.Salesforce, Pipeline or Zoho)
• Knowledge in leads generation and account planning
• Excellent written and verbal communication skill
• Excellent presentation and negotiation skills
• Highly proficientin MS Office applications
• Has the ability to work in all levels of the organization
• Has the capacity to build good relations with different customers
• Has proven track record of achieving departmental KPIs
• Willing to travel locally to meet with clients.

Discover the advantages of joining Service IT+:

• Competitive salary and comprehensive benefits package
• Paid time off including vacation, sick leave, and birthday leave
• Health Maintenance Organization (HMO) coverage for medical needs
• Performance-based merit increase and bonuses, including a Christmas cash bonus
• Opportunities for career advancement, skill development, and participation in company-sponsored conferences, trainings, and annual team-building activities

Service IT+is dedicated to making technology excel to drive organizations forward. Collaborating with us offers more than just a career, but an opportunity to work alongside the best global technology partners and the top and leading corporations in the Philippines.