Account Manager

2GO Group; Pasay; On-site; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Performance incentives

Travel perks

Health and wellness programs

Paid time off

Job summary

2GO Group is seeking an Account Manager to drive sales growth by achieving volume and revenue targets while maintaining strong client relationships. You will expand existing accounts, pursue new opportunities, and deliver high levels of service to strengthen partnerships.

Responsibilities include strategic account planning, contract renewals, and collaborating with Sales, Operations, and Finance to optimize profitability and client satisfaction.

Qualifications

• Bachelor's degree in a relevant field.
• 2–3 years of managerial experience in similar roles.
• Strong relationship-building and client-facing skills.

Responsibilities

• Manage assigned client relationships and develop strategic plans.
• Drive revenue growth through account planning and upsell opportunities.
• Coordinate with Operations to ensure service levels and milestones are met.
• Lead contract renewals, scope changes, and pricing discussions with teams.
• Monitor KPIs and provide data-driven insights to clients.

Skills

Client relationship

Account management

Sales strategy

Negotiation

KPI management

Cross-functional collaboration

Contract management

Pricing & yields

Leadership

Mentoring

Education

Bachelor's degree

Business Administration / Marketing / Management

Job description

Job Description:

Here’s the difference you’ll make

As an Account Manager , you’ll drive sales growth by achieving targeted volume and revenue goals while building strong, lasting relationships with clients. You’ll play a key role in expanding existing accounts, encouraging repeat and replicated business, and uncovering new opportunities. By consistently delivering a high level of service and client satisfaction, you’ll help strengthen partnerships, support business growth, and create long-term value for both clients and the organization.

What you’ll do (your mission)

• Client Relationship & Strategy Development
• Serve as the primary contact for assigned clients, maintaining strong and lasting relationships.
• Develop long-term logistics strategies that align with each client’s business and supply chain goals.
• Contract & Compliance Management
• Ensure all service agreements are executed in full compliance with contract terms.
• Lead contract renewals, scope changes, and commercial discussions in coordination with relevant teams.
• Revenue Growth & Profitability
• Drive revenue growth through strategic account planning and solution selling.
• Monitor client P&L, identify margin improvement opportunities, and manage costs related to service delivery.
• Performance & KPI Management
• Track and analyze key performance indicators (KPIs) to measure client satisfaction and operational efficiency.
• Identify areas for improvement and collaborate with Operations to enhance service delivery.
• Operational Coordination
• Coordinate with Operations to ensure service levels meet or exceed client expectations.
• Serve as the escalation point for client issues, resolving them promptly and effectively.
• Business Development
• Identify upselling and cross-selling opportunities to increase wallet share within existing accounts.
• Support solution design and proposal development for new or expanded services.
• Client Onboarding & Implementation
• Oversee the smooth onboarding of new clients, ensuring operational and system readiness.
• Align implementation timelines and deliverables with internal project teams.
• Customer Reporting & Insights
• Prepare performance reports and dashboards with data-driven insights on SLAs and KPIs.
• Translate operational data into actionable recommendations for client improvement.
• Continuous Improvement & Innovation
• Lead initiatives that enhance processes, reduce costs, and improve service quality.
• Collaborate with Lean or Process Excellence teams to introduce innovative solutions.
• Cross-functional Collaboration
• Work closely with Sales, Operations, Finance, and Shared Services to deliver seamless client support.
• Facilitate communication between clients and internal teams to resolve issues efficiently.
• Contract Renewal & Risk Management
• Prepare for contract renewals by evaluating performance and client satisfaction.
• Identify potential risks and develop mitigation or contingency plans to protect profitability.
• Market & Industry Awareness
• Stay updated on industry trends, competitor activities, and client developments that may impact performance.

You’ll thrive in this role if yo u

Educational Background

• Bachelor's Degree
• Business Administration, Marketing, Management
• At least 2-3 years experience in the same field or industry in a managerial capacity

Competencies, Skills, Knowledge And Abilities

Process Management

• Leadership Competencies
• Coaching and Mentoring
• Sales Strategy Development
• Project Management
• Technical Competencies
• Selling and Negotiation Skills
• Account Management and Retention
• Sales Forecasting and Budgeting
• Pricing and Yield Management

What’s in it for you

• Own results that drive growth. You are trusted to build relationships, win business, and shape outcomes that grow the company.
• Grow with strong support. You thrive in a collaborative culture that invests in your capability, confidence, and career.

Excel through impact. You are empowered to innovate, deliver value-driven solutions, and exceed customer expectations.

• Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation & allowances, performance & sales incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.