Account Manager

CNX; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

CNX in Makati City, Philippines seeks an Account Manager to oversee the management of complex client accounts and develop processes to ensure favorable relationships with clients, meeting their operational needs. You will renew, expand, and convert the service relationships with existing customers, calling upon client customers to identify opportunities and drive growth.

You will be the primary contact for client customers, use data to address concerns, manage territory and quotas, and negotiate

Responsibilities

• Ensure that client’s customers are satisfied with our client’s services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client’s customer needs and propose potential solutions
• Be a single contact for our client’s customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager

Job description

Job Title:

Account Manager

Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

• Ensure that client’s customers are satisfied with our client’s services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client’s customer needs and propose potential solutions
• Be a single contact for our client’s customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time