Account Manager

Confidential Careers; Makati; On-site; PHP 420,000 - 680,000; Full time

Job summary

Confidential Careers is seeking an Account Manager to build and maintain strong relationships with property owners, hotel operators, and partners in a fast-paced environment. You will drive revenue growth across a portfolio and identify opportunities to expand services.

You will provide onboarding and ongoing guidance on platform solutions, while pursuing cross-selling opportunities and ensuring client retention. Strong communication and negotiation skills are essential to succeed.

Qualifications

• 2–3 years of experience in account management or client relationships.
• Experience in real estate, hospitality, or platform operations is preferred.
• Calm, adaptable, and able to work under pressure in a fast paced environment.
• Strong interpersonal, negotiation, and communication skills.
• Able to work independently while collaborating with a team.

Responsibilities

• Build and maintain long-term relationships with property owners, hotel operators, and prospective partners.
• Pursue new business growth and expansion within the current partner portfolio.
• Identify partner needs to propose tailored platform solutions.
• Identify cross-selling and upselling opportunities for products and services.
• Provide onboarding and ongoing guidance on platform features.
• Drive portfolio performance to meet monthly revenue and KPI targets.
• Ensure high partner satisfaction through proactive management and issue resolution.

Skills

Account management

Partner relationships

Negotiation

Communication

Independent work

Job description

The Account Manager is responsible for building and maintaining strong relationships with property owners and accommodation partners. This role focuses on driving revenue growth across a portfolio of partner properties, identifying opportunities to expand partner services, and ensuring long-term client retention and satisfaction.

ROLES & RESPONSIBILITIES

• Build and maintain strong, long-term relationships with property owners, hotel operators, and prospective partners.
• Pursue new business growth and expansion opportunities within the existing partner portfolio.
• Identify partner needs and operational requirements to propose tailored platform and management solutions.
• Identify cross-selling and upselling opportunities for complementary products, operational tools, and brand services.
• Provide partners with comprehensive onboarding and continuous guidance on available platform solutions and features.
• Drive portfolio performance to consistently meet or exceed monthly revenue and target KPIs per property.
• Ensure high levels of partner satisfaction through proactive account management and issue resolution.

REQUIREMENTS

• 2–3 years of experience in account management, partner success, or client relationship management (preferably within real estate, hospitality, or platform operations).
• Calm, adaptable, and efficient when working under pressure in a fast-paced environment.
• Strong commitment to delivering high-quality partner service and account management.
• Excellent interpersonal, negotiation, and communication skills.
• Proven ability to operate independently while collaborating effectively in a team environment.