Account Management Specialist

Kahon Storage Inc.; Makati; Hybrid; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Hybrid Work Setup

Job summary

Kahon.ph in the Philippines is seeking an Account Management Specialist to serve as the primary liaison for both consumer and business clients, resolving issues promptly and delivering requirements. You will collaborate with Operations and other teams to ensure smooth service delivery.

You will input data into CRM and Airtable, analyze customer behavior to forecast needs, and help maintain accurate booking records from start to finish.

Qualifications

• 2–3 years of experience in account management or related roles.
• Proficient in CRM software and data entry.
• Experience in logistics or warehousing is a plus.
• Excellent written and verbal communication skills.
• Able to manage multiple requirements and meet deadlines.
• Self-starter with proactive attitude and tech-savvy.

Responsibilities

• Be the main contact person for B2C clients to listen to concerns, resolve problems and deliver requirements in a timely manner
• Be the main contact person for B2B clients and handle their day-to-day requirements
• Collaborate with various departments to deliver client or customer requirements
• Collect and analyze data on consumer behavior to understand changing needs
• Attend to customer inquiries, concerns and/or requirements
• Input data in CRM software
• Receive, validate and encode new bookings (Kahon, Kwarto, add-ons) in the CRM or Airtable.
• Confirm pickup, delivery and retrieval schedules with customers, and coordinate them with Operations.
• Keep order records accurate and complete from booking to move-out.
• Generate internal/external documents such as cost estimates, monitoring reports, etc.

Skills

Account Management

Customer Service

Business Development

Sales

Interpersonal skills

Analytical skills

Problem-solving

Tools

CRM (Salesforce)

Google Suite

MS Office

Job description

Job description:

Join our team of dedicated Spacemakers!

At Kahon.ph, we’ve been helping people make space since 2017. We make storage easy for all Filipino homes and businesses. We are looking to hire an Account Management Specialist who will:

• Be the main contact person for B2C clients to listen to concerns, resolve problems and deliver requirements in a timely manner

• Be the main contact person for B2B clients and handle their day-to-day requirements

• Collaborate with various departments to deliver client or customer requirements

• Collect and analyze data on consumer behavior to understand changing needs

• Attend to customer (new or current) inquiries, concerns and/or requirements

• Input data in CRM software

• Receive, validate and encode new bookings (Kahon, Kwarto, add-ons) in the CRM or Airtable.

• Confirm pickup, delivery and retrieval schedules with customers, and coordinate them with Operations.

• Keep order records accurate and complete from booking to move-out.

• Generate internal/external documents such as cost estimates, monitoring reports, etc.

Qualifications:

• 2-3 years experience in Account Management, Customer Service, Business Development or Sales

• Knowledgeable in CRM softwares (i.e. salesforce)

• Experience in logistics, and/or warehousing operations

• Knowledgeable in Google Suite and MS Office

• Excellent written and verbal communication skills

• Strong interpersonal skills (listening, negotiating, presenting)

• Strong analytical and problem-solving skills

• Able to meet deadlines and manage multiple requirements/projects at a time

• Self-starter & proactive

• Tech-savvy

*Hybrid Work Set-up

*Occasional tasks may be required outside of the regular working hours in cases of urgent customer requirements/issues

If you think you can hit the ground running with your solid background and skills, we'd like to meet you.