Internal Account Manager - Client Relations & Recruitment Support

KamelMedia; Philippines; On-site; PHP 391,000 - 670,000; Full time

Job summary

KamelBPO is seeking a proactive Internal Account Manager to act as the main contact for our clients. The role emphasizes client communication, account coordination, and recruitment support when needed, with on-site work in Clark, Pampanga and a night-shift aligned schedule.

You will coordinate client requirements, schedule interviews, screen applicants, provide status updates, maintain records, and collaborate with internal teams to deliver on client timelines while managing multiple tasks with

Qualifications

• Excellent written and verbal English communication skills.
• Strong client-facing and interpersonal skills.
• Highly organized and detail-oriented.
• Quick thinker with good judgment and problem-solving skills.
• Confident conducting interviews and communicating with clients and candidates.
• Strong comprehension and ability to assess candidate responses.
• Excellent time management and follow-through.
• Proactive and capable of managing priorities independently.
• Willing to assist with recruitment and candidate screening when needed.
• Experience in account management, client relations, recruitment, BPO operations, or a similar client-facing role is preferred.

Responsibilities

• Serve as primary point of contact for assigned clients.
• Manage client communication through email, chat, phone, and virtual meetings.
• Respond to client inquiries, requests, and concerns promptly and professionally.
• Coordinate client requirements, schedules, updates, and follow-ups.
• Provide clients with recruitment and candidate status updates.
• Maintain professional client relationships and ensure requirements are clearly communicated internally.
• Maintain accurate records of client communications, candidate information, interview schedules, and account requirements.
• Track pending requests, follow-ups, deadlines, and deliverables.
• Coordinate with internal teams to ensure tasks and client requirements are completed on time.
• Manage multiple priorities while maintaining accuracy and attention to detail.
• Coordinate and conduct client interviews and applicant pre-screening interviews.
• Assess candidates based on client requirements and position qualifications.
• Ask relevant follow-up questions and identify gaps or concerns in candidate experience.
• Provide candidate feedback and recommendations.
• Assist the recruitment team with sourcing, screening, interviewing, and candidate coordination when needed.
• Support urgent or time-sensitive recruitment requirements.

Skills

Client communications

Organized

Interviews

Time management

Multi-tasking

Recruitment support

Job description

Internal Account Manager - Client Relations & Recruitment Support

Location: Clark, Pampanga
Work Setup: Onsite
Employment Type: Full-time
Schedule: Night Shift / Client-Aligned Schedule (Subject to change)

We are looking for a proactive, highly organized, and client-focused Internal Account Manager who will serve as a key point of contact between KamelBPO and our clients.

The role focuses on client communication, account coordination, client interviews, applicant pre-screening, and recruitment support when needed.

Key Responsibilities:

• Client & Account Management Serve as a primary point of contact for assigned clients.
• Manage client communication through email, chat, phone, and virtual meetings.
• Respond to client inquiries, requests, and concerns promptly and professionally.
• Coordinate client requirements, schedules, updates, and follow-ups.
• Provide clients with recruitment and candidate status updates.
• Maintain professional client relationships and ensure requirements are clearly communicated internally.
• Maintain accurate records of client communications, candidate information, interview schedules, and account requirements.
• Track pending requests, follow-ups, deadlines, and deliverables.
• Coordinate with internal teams to ensure tasks and client requirements are completed on time.
• Manage multiple priorities while maintaining accuracy and attention to detail.

Interviews & Recruitment Support:

• Coordinate and conduct client interviews and applicant pre-screening interviews.
• Assess candidates based on client requirements and position qualifications.
• Ask relevant follow-up questions and identify gaps or concerns in candidate experience.
• Provide candidate feedback and recommendations.
• Assist the recruitment team with sourcing, screening, interviewing, and candidate coordination when needed.
• Support urgent or time-sensitive recruitment requirements.

Qualifications:

• Excellent written and verbal English communication skills.
• Strong client-facing and interpersonal skills.
• Highly organized and detail-oriented.
• Quick thinker with good judgment and problem-solving skills.
• Confident conducting interviews and communicating with clients and candidates.
• Strong comprehension and ability to assess candidate responses.
• Excellent time management and follow-through.
• Proactive and capable of managing priorities independently.
• Comfortable handling multiple tasks and changing requirements.
• Willing to assist with recruitment and candidate screening when needed.
• Experience in account management, client relations, recruitment, BPO operations, or a similar client-facing role is preferred.

Ideal Candidate:

The ideal candidate is proactive, highly organized, and capable of managing priorities independently with strong attention to detail and follow-through. You should be comfortable taking initiative, communicating directly with clients, handling multiple responsibilities, and ensuring tasks are followed through from start to completion