Client Services Specialist (Account Management) | Night shift

KMC Solutions; Philippines; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Hybrid work setup

HMO + free dependent

Pantry access (MadMax Coffee, Fresh Fr

Diverse learning & growth

Access to Sprout (Cloud HR)

Above standard leaves

Competitive salary & benefits

Job summary

KMC Solutions in the Philippines is seeking a Client Services Specialist I to act as liaison between the company and its clients, managing accounts, addressing inquiries, and coordinating with departments to meet client needs. The role offers a hybrid work setup and competitive compensation.

Responsibilities include meeting support, project coordination, inventory management for client-owned assets, and general admin.

Qualifications

• 2+ years of Account Management experience.
• Exceptional commitment towards Customer Experience.
• Preferably exposed in the BPO Industry (willing to render night shift, if needed).
• Must be willing to work in our BGC site.

Responsibilities

• Meeting Support: Scheduling calls/meetings across time zones, preparing agendas, minutes and follow-ups, updating action trackers, coordinating with internal teams to prepare reports or decks.
• Project & Task Coordination: Tracking project timelines and deliverables, following up with internal teams on client requests.
• Communication Support: Formatting proposals, decks, or contracts.
• Inventory Management: Monitoring stock levels, coordinating with procurement, preparing inventory reports, tracking shipments and returns with HR.
• General Admin: Coordinating travel and logistics for client visits, monitoring shared inboxes for inquiries.

Skills

Account Management

Customer Experience

Project Management

Communication Skills

BPO Industry Knowledge

Tools

Microsoft Office Suite

Job description

Make your next big career move by applying as KMC Solutions' next CLIENT SERVICES SPECIALIST I!

The Client Services Specialist will act as a liaison between the company and its clients, ensuring that clients are satisfied with the services provided. This role involves managing client accounts, addressing client inquiries and concerns, and coordinating with various departments to ensure client needs are met efficiently and effectively.

On top of your salary, here are the exciting benefits you can look forward to:

• You'll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CLIENT SERVICES SPECIALIST I include:

Meeting Support

• Scheduling calls/meetings across time zones
• Preparing agendas, minutes, and follow-ups
• Updating action trackers after meetings
• Coordinating with internal teams to prepare reports or decks

Project & Task Coordination

• Tracking project timelines and deliverables
• Following up with internal teams (support, ops, marketing) on client requests

Communication Support

• Support in formatting proposals, decks, or contracts

Inventory Management (for review, for Client owned assets only)

• Monitoring stock levels (esp. in batch hiring)
• Coordinating with procurement on orders
• Preparing inventory reports for client accounts using OSP (need to review based on actual numbers)
• Tracking shipments, deliveries, and returns (together with HR)Flagging low stock or delayed items to account managers

General Admin

• Coordinating travel and logistics (for client visits)
• Monitoring shared inboxes for account-related inquiries

To apply, you must be an expert on the following requirements:

• 2+ years of Account Management experience
• Exceptional Level of Commitment towards Customer Experience
• Preferably exposed in the BPO Industry (willing to render night shift, if needed)
• With experience with account management
• Proficient in Microsoft Office Suite (preferred)
• Project Management Skills
• Must be willing to work in our BGC site

It will also be favorable if you are knowledgeable in:

• Proficient Oral and Communication Skills
• Strong sense of Business Acumen
• Exceptional Customer Service
• Strong Project Management
• Time Management
• Interpersonal Skills
• Ability to build and maintain strong client relationships
• Ability to manage and influence key stakeholders