Account Manager | BPO

Civicom Pacific Corp.; Muntinlupa; On-site; PHP 450,000 - 750,000; Full time

Benefits offered by this job

Health coverage Day 1

Gym membership upon regularization

Performance bonus (Q1‑Q3)

Attendance bonus

Sick leave credits

Vacation leave credits

Job summary

Civicom Pacific Corp. is seeking an Account Manager to maintain and grow existing customer relationships. You will coordinate between customer teams and internal teams, ensuring timely delivery of services and addressing client needs with proactive solutions.

The role emphasizes building relationships, improving operations, and driving business growth within Alabang, Muntinlupa City. English communication, leadership, and problem-solving skills are essential for success.

Qualifications

• Excellent English communication skills, spoken and written.
• Excellent time management and organizational skills.
• Experience in account management, customer service, operations management and/or client relations.
• Self-motivated and able to thrive in a results-driven environment.
• Willing to work in Alabang, Muntinlupa City and the graveyard shift.

Responsibilities

• Responsible for the timely and successful delivery of services.
• Communicate progress to internal and external stakeholders.
• Monitor, analyze, and forecast key account performance metrics.
• Keep clients satisfied and deliver exceptional client service daily.
• Develop the business by expanding existing client relationships.
• Formulate and implement solutions to optimize operations and maintain quality.
• Manage teams and coach team members.
• Recruit highly qualified candidates.
• Assist the business unit manager with ad hoc projects.
• Enhance the company reputation by ownership of new requests and adding value.

Skills

Account management

Customer service

Leadership

Problem solving

Time management

Communication

Job description

TheACCOUNT MANAGERis responsible for maintaining and growing existing customer relationships. The incumbent acts as a conduit between the customer team and the internal team to address customer concerns, to identify unmet needs and to coordinate the delivery of new solutions.

DUTIES

• Responsible for the timely and successful delivery of services
• Communicate clearly and effectively the progress of initiatives to internal and external stakeholders
• Monitor, analyze, and forecast key account performance metrics
• Responsible for keeping clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for development of the business by developing existing client relationships and expanding business with existing clients
• Formulate and implement solutions to optimize operations efficiency and maintain quality
• Manage teams and individual team members and carry out constant coaching effort
• Set the standard for recruiting highly qualified candidates
• Assist the business unit manager with ad hoc projects and requests
• Contribute to the enhancement/maintenance of the Company’s reputation by accepting ownership for accomplishing new and different requests–exploring opportunities to add value to job accomplishments
• Contribute significantly in keeping the business’s employee attrition under 20% yearly and client attrition at zero
• Commit to be a Civicom Advocate and facilitate a better understanding and appreciation of the company’s culture within your team

REQUIREMENTS

• Attitude and ability are more important than experience. We are happy to support the right person to grow in this career through training and mentorship. Strong leadership, customer service orientation, goal-driven, creative problem solving ability, initiative, energy, integrity, common sense, and the ability to adapt to various challenges are core attributes we are looking for. Excellent English communication skills, both spoken and written, are required. The incumbent must be willing to commit to our causes.
• Excellent verbal and written communication skills
• Excellent time management and organizational skills
• Excellent critical thinking and problem solving skills
• Experience with account management, customer service, general management, operations management and / or client relations
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Experience delivering client-focused solutions
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity (great team player)
• Comfortable with technology
• Background in sales and business development (great to have but not required)
• Willing to work in Alabang, Muntinlupa City.
• Willing to work in the graveyard shift.

IF YOU’RE THE RIGHT ONE FOR THIS ROLE, YOU GET:

• Full-time employment;
• A competitive salary package based on your work experience and skills;
• Company-sponsored Health Maintenance coverage on Day 1;
• Company-sponsored gym membership upon regularization;
• Q1, Q2, Q3 performance bonus upon regularization;
• Perfect attendance bonus;
• 10 accrued Sick Leave credits in a year — unused ones are commutable to cash; and
• 10 Vacation Leave credits in a year, among others.

Find out more about Civicom Pacific atwww.civi.comand our Feathers Project atwww.feathersproject.org.