Account Development Manager (SM)
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Account Development Manager for SM Account
The Account Development Manager - Modern Trade is responsible for leading specific Key Accounts or clusters. The primary function is to ensure strong multi-level engagement with trade partners across product categories and geographies, focusing on business analytics, category insights, and consumer behavior.
Duties and Responsibilities:
1. Strategic Account Management
- Proven ability to build and execute account development plans aligned with both internal business goals and customer objectives.
- Experience managing BIG 3 accounts (preferably within FMCG or consumer goods) with a strong understanding of trade dynamics.
- Ability to navigate and influence(e.g., head office negotiations, regional buyers, store-level operations).
2. Leadership & Team Management
- Strong leadership capabilities to coach, develop, and motivate 2 direct reports
- Experience in performance management, delegation, and holding teams accountable to KPIs.
- Ability to influence cross-functional teams (e.g., TMG, Logistics, Marketing, Supply Chain and Finance) for seamless execution.
3. Customer Relationship Building
- Ability to develop trusted partnerships with buyers, category managers, directors, VPs and owners
- Skilled in negotiating joint business plans (JBPs), TTA, promotions, and new product listings.
- Familiar with customer-first approaches and building data-driven category growth plans.
4. Data-Driven Decision Making
- Strong analytical skills; capable of interpreting sell-in/sell-out data, market trends, and consumer insights to drive account growth.
- Proficient in using system data tools (e.g. Power BI, cube and the likes) to track performance and identify opportunities.
5. Financial Acumen
- Sound undrerstanding of P&L management at the account level, including forecasting, trade spend ROI, and margin analysis.
- Experience in budget management, promo planning, and pricing strategies tailored to the account he/ she manages
6. Retail Execution Excellence
- Strong grasp of in-store execution standards, including planogram compliance, merchandising, and activation strategies in modern trade.
- Ability to work with third-party agencies and ensure execution KPIs are met consistently.
7. Project Management & Agility
- Can manage multiple priorities and timelines, especially around promotions, product launches, and peak seasons.
- Demonstrates agility and adaptability in responding to shifts in customer demand, supply chain issues, or corporate priorities.
8. Communication & Stakeholder Engagement
- Excellent presentation and communication skills, able to confidently present to both internal leadership and external.
- Skilled in influencing stakeholders across departments and aligning teams behind account strategies.
Qualifications:
- Bachelor’s degree in any business-related field.
- At least 2 years of people management experience in the FMCG industry, with direct management of the SM group.
- Proven experience managing modern trade and national key accounts.
- Highly analytical, with strong numerical ability and proficiency in MS applications.
- Strong organizational and leadership skills.
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