Account Activation & Onboarding Specialist

Ingram Micro Philippines BPO LLC; Pateros; Hybrid; PHP 335,000 - 469,000; Full time

Job summary

Ingram Micro Philippines BPO LLC is seeking an Associate Professional, Technical Support to join the Sales Journey team. The role focuses on account activation, onboarding, and coordinating with sellers and partners to ensure a smooth client experience.

The ideal candidate will bring 4+ years in BPO or sales-support, strong English communication, proficient MS Excel for reporting, and the ability to work rotating days and nights in a hybrid setup.

Qualifications

• 5 years functional experience in BPO or related roles.
• Experience with onboarding new customers, renewals and customer service.
• Background in supply chain or IT distribution is preferred.
• Proficient in MS Excel for reporting and tracking.

Responsibilities

• Provide email and customer support for account activation and onboarding.
• Coordinate with sellers and partners to ensure smooth onboarding and support.
• Follow up on contracts to drive revenue and ensure timely processing.
• Manage renewals for software/licenses.
• Collaborate with internal teams to support sales operations and customer experience.

Skills

Time management

Organizational skills

English communication

Shift work readiness

RTO experience

Education

College degree or High School Diploma

Tools

MS Excel

Job description

Ingram Micro Philippines BPO LLC is seeking an Associate Professional, Technical Support to join the Sales Journey team. The role focuses on account activation, onboarding, and coordinating with sellers and partners to ensure a smooth client experience.

The ideal candidate will bring 4+ years in BPO or sales-support, strong English communication, proficient MS Excel for reporting, and the ability to work rotating days and nights in a hybrid setup.