Customer Support Associate - Entry-Level Impact Maker

Ingram Micro; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Ingram Micro in Manila, Philippines is seeking an entry-level professional to handle initial customer calls and provide information on our products and services. You will be closely supervised and learn company processes while contributing to team goals.

You will refer callers to sales, billing, or technical support, document concerns, and help identify trending issues for internal teams. A four-year degree or equivalent experience and 0-2 years of experience are typical prerequisites.

Qualifications

• Entry-level professional contributor on a project or work team.
• Work is closely supervised with standard policies and procedures.
• Typically requires a four year college degree or equivalent experience and 0-2 years functional experience.

Responsibilities

• Take initial customer calls and answer general questions about products and services.
• Refer callers to inbound sales, billing, or technical support as needed.
• Document customer concerns and forward complaint trends to appropriate departments.

Skills

Customer service

Phone support

Education

Four year college degree or equivalent experience

Job description

Ingram Micro in Manila, Philippines is seeking an entry-level professional to handle initial customer calls and provide information on our products and services. You will be closely supervised and learn company processes while contributing to team goals.

You will refer callers to sales, billing, or technical support, document concerns, and help identify trending issues for internal teams. A four-year degree or equivalent experience and 0-2 years of experience are typical prerequisites.